Customer Service Administrative Assistant

ELIZABETH GAITAN

PHONE: 346-***-**** LOCATION: HOUSTON TX 77095

Professional Summary

Proactive and results-driven administrative professional with solid experience in operations coordination, customer service, and personnel management. Skilled in managing both internal and external communications, maintaining accurate documentation, and processing records and invoices in a timely manner. Known for strong attention to detail and the ability to perform well under pressure, while consistently delivering high-quality service and supporting organizational efficiency. Bilingual in English and Spanish, proficient in Microsoft Office, data entry, and team collaboration. Committed to continuous learning and ready to take on new professional challenges. Professional Experience

Administrative Assistant / Operations Coordinator

Erick Delivery Service Inc. // Gold Eagle Bus Company – Houston, TX 03/2021 – Present

• Managed email communications for two divisions (truck and bus operations).

• Maintained organized digital records of vehicles, maintenance, and services.

• Processed and issued invoices accurately and on time.

• Tracked GPS data, trip reports, and driver mileage logs.

• Prepared and submitted IFTA reports to comply with fuel tax regulations.

• Handled TOS documentation and FMCSA compliance reporting.

• Managed physical mail, payments, and driver documentation.

• Supported audits by gathering and submitting required documentation.

• Provided executive assistance to the supervisor as needed. Cleaner

ABM Industries – Houston, TX

06/2023 – 07/2024

• Performed daily cleaning of offices, public restrooms, kitchens, stairwells, and shared spaces.

• Carried out deep cleaning, mopping, dusting, and trash disposal.

• Ensured strict adherence to hygiene and safety protocols. ELIZABETH GAITAN

PHONE: 346-***-**** LOCATION: HOUSTON TX 77095

Assembler

Daikin Industries Ltd. – Waller, TX

01/2021 – 03/2021

• Assembled panels and components for air conditioning systems.

• Maintained a clean and efficient workspace in a high-paced environment. Janitorial Worker

McLemore Building Maintenance, Inc. – Houston, TX

12/2020 – 01/2021

• Performed cleaning and sanitation of offices and warehouse spaces for Home Depot.

Medical Billing Specialist & Hospital Manager

E & M Assessors – Barrancabermeja, Colombia

01/2015 – 06/2017

• Managed patient census and daily updates for assigned clinics.

• Audited and submitted insurance claims based on clinical records and hospital services.

• Recovered denied claims and coordinated appeals with insurers.

• Ensured accurate documentation and timely billing processing. Medical Billing Assistant

University Hospital of the Samaritan – Bogotá, Colombia 03/2014 – 09/2014

• Processed outpatient billing documentation.

• Collected co-payments and maintained complete patient account records.

• Scheduled appointments based on specialist availability. Ice Cream Shop Coordinator

Crepes & Waffles – Bogotá, Colombia

10/2007 – 02/2014

• Oversaw daily operations including inventory and supply ordering.

• Managed ice cream production, food safety protocols, and customer service quality.

ELIZABETH GAITAN

PHONE: 346-***-**** LOCATION: HOUSTON TX 77095

• Assigned schedules and responsibilities to ensure team efficiency. Education

Colegio Distrital Agustin Fernandez – Bogota, Colombia High School Diploma (Bachillerato Académico)

Languages

• Spanish: Native

• English: Intermediate to Advanced (Bilingual)

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