It Support Help Desk and NOC Technician

JOSHUA TODD

**** * *** * #**** • Layton, UT ***** • *********@*****.*** • 505-***-****

LinkedIn: www.linkedin.com/in/joshua-todd-422b5b103 PROFESSIONAL SUMMARY

Detail-oriented NOC Technician with hands-on experience in network monitoring and IT support. Holds a B.S. in Network Management Technology and active certifications including CCNA and CompTIA Security+. Skilled in troubleshooting, incident response, and managing network alerts in 24/7 environments. EXPERIENCE

Netcuras - Bountiful, Utah Feb 2023 - March 2025

Assisted with monitoring and resolving network events for other companies NOC Technician

● Monitor and triage network alerts across multiple clients in a 24/7 operations center

● Coordinate with internal teams and vendors to resolve incidents using a ticketing system

● Maintain accurate documentation and escalate issues based on severity Unisys - Salt Lake City, Utah Nov 2018 - Aug 2021

Provided tech support over the phone to staff at other businesses Help Desk Technician

● Provided tier-1 support to end users, including password resets, access issues, and software troubleshooting

● Logged and tracked tickets through resolution using internal knowledge bases

● Delivered prompt, clear communication to maintain SLA compliance EDUCATION

Weber State University – Ogden, Utah

Bachelor of Science degree, Network Management Technology (April 2023) Associate of Applied Science degree, Network Management Technology (December 2022) CERTIFICATIONS

CCNA (Cisco Certified Network Associate)

Valid: July 2024 – July 2027 • Cisco ID: CSCO14296156 TECHNICAL SKILLS

Systems:Windows (10 / 11), Windows Server 2012/2016, Linux (Ubuntu, Debian), Android, iOS Hardware:Desktops, Laptops, Tablets, Printers, Cellphones, Routers, Switches, Software: Microsoft Office, Outlook 2010/2016, Active Directory, Cisco Anyconnect, Palo Alto GlobalProtect, OTRS, Lumics, ServiceNow

Programming Languages:C++, Java, HTML, Python, Lua

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