Customer Service Quality Assurance
Resume:
Sean Brown
Social Services/Non-Profit Program Management/Customer Service
Bend OR 97702
************@*****.***
EXPERIENCE
ALSO (Advocates for Life Skills and Opportunity) Inc
Residential Lead
June 2024 - Present
Lead Direct Support Professional for a twenty-four hour supported living setting for adults who experience intellectual/developmental disabilities, advocating for the people we support at their home and in their community.
Oregon Department of Human Services
Human Services Specialist
November 2023 - May 2024
Provide a safety net, family stability and a connection to careers and resources that guide Oregonians out of poverty by determining eligibility for state programs and services. I worked with at-risk populations including people who experience disabilities, addiction, and houselessness.
Deschutes Public Library
Public Services Specialist
April 2022 - November 2023
Responsible for providing a high level of direct customer service to all customers who use the Deschutes Public Library and its buildings, services, resources and programs. Participated in a district wide customer service committee where my focus was on advocating for people who experience disabilities by streamlining customer service processes to 2 or 3 steps with the goal of promoting independence and community connection while using the Deschutes Public Library. Worked closely with at risk populations connecting people with local services like Thrive and Neighborhood Impact.
ALSO (Advocates for Life Skills and Opportunity) Inc Program Manager
January 2020 - April 2022
Responsible for staffing, licensing, and general management of a twenty-four hour supported living facility for adults who experience intellectual/developmental disabilities, advocating for the people we support in their community, and coordinating in-home/employment support.
SKILLS
Leadership
Customer Service
Caregiving
Computer Skills
Microsoft Products and Services
Technology Troubleshooting
Presentation/Public Speaking
Information Confidentiality
Materials Handling
Communication
CPR/OIS (Oregon Intervention System)
PROJECTS
Deschutes Public Library Safety Committee Member
Deschutes Public Library Employee Advisory Committee
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