Customer Service Front Desk

Angela Quillen

404-***-**** ️ ************@*****.*** Covington, GA 30016

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SUMMARY

Experienced and results-driven professional specializing in safety administration, office management, and employee onboarding. Proven track record in OSHA compliance, incident reporting, PPE management, and front office operations. Skilled at streamlining administrative processes, ensuring safety compliance, and delivering exceptional customer service. Adept at training coordination, payroll administration, and records management with a commitment to operational excellence.

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CORE SKILLS

Safety & Compliance: OSHA compliance, safety audits, hazard assessments, risk mitigation, PPE procurement & distribution, incident investigation, safety training coordination Administrative Management: Scheduling, records management, vendor management, inventory control, purchase orders, supply chain coordination, document control, data entry Human Resources & Onboarding: New hire orientation, personnel file management, payroll processing, timekeeping systems, HR compliance, training facilitation Customer Service & Communication: Client relations, conflict resolution, front desk operations, written and verbal communication, event coordination Technology: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), scanning, filing systems

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PROFESSIONAL EXPERIENCE

Inglett & Stubbs – Social Circle, GA

Safety Administrator Jun 2023 – Mar 2025

Conduct all new hire paperwork processing, onboarding, and orientation in compliance with HR and OSHA requirements.

Maintain accurate safety records, incident reports, and injury logs for compliance audits. Order, manage, and distribute PPE across multiple locations to ensure worker safety. Create and distribute weekly toolbox talks and safety communications. Track and report injuries, near-miss incidents, and property damage for management review. Office Manager Mar 2020 – Jun 2024

Managed front desk operations including visitor reception, client inquiries, and routing to appropriate personnel.

Coordinated company events, safety trainings, and meetings, including food and materials procurement.

Oversaw timesheet collection and payroll submissions for multiple teams. Processed and organized safety documents including JSAs and training records. Managed vendor relationships, purchase orders, supply ordering, and reimbursements. Supported marketing initiatives by capturing and posting event photos to company social media. Walmart – Covington, GA

Photo Lab Specialist Sep 2001 – Feb 2004

Assisted customers with photo processing, design projects, and product selection. Operated and maintained photo lab equipment, ensuring quality and timely order completion. Managed inventory, processed transactions, and restocked supplies. Classic Cleaners Georgia – Covington, GA

Front Desk Receptionist Aug 1999 – Apr 2000

Greeted customers, processed transactions, and handled special requests. Organized and managed inventory of cleaned garments for efficient distribution.

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EDUCATION

Newton County High School – Covington, GA

High School Diploma Jun 1999

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