Customer Service Security Clearance

Biswajyoti Saha

Mobile: +91-995*-***-***

Email: **********@*****.***

Location: Silapather, Assam, India (Open to relocation)

Professional Summary

Experienced Aviation Operations and Security Professional with over 18 years of expertise in ground handling, ramp safety, load control, and customer service. Proven leadership as a Loading Team Supervisor at Qatar Aviation Services, with certifications in DG, AVSEC, Fire Safety, and Aircraft Handling. Strong communication and problem-solving skills, fluent in English, Hindi, Bengali, Assamese, and Nepali. Currently seeking new opportunities in aviation ground operations, customer service, or security roles.

Core Competencies

• Ramp & Ground Handling Operations

• Load & Trim Sheet Preparation

• Security Screening & AVSEC Compliance

• Aircraft Marshalling

• First Aid & Fire Safety (CPR Certified)

• Team Leadership & Staff Training

• DGR (Cat-10), Lufthansa & American Airlines Ops Knowledge

Professional Experience

Qatar Aviation Services, Doha, Qatar

Loading Team Supervisor (July 2011 – Jan 2025)

- Supervised ramp operations and ensured on-time flight departures for narrow and wide-body aircraft.

- Conducted training for new supervisors and collaborated with load control for safe load planning.

- Reported irregularities to zone officers, ensured proper use of GSE, and enforced ramp safety.

Achievements:

• Completed LEAP 1, Aircraft Handling (Lufthansa, American Airlines), CPR, DGR (Cat-10), etc.

IndiGo Airlines, India

Customer Service Agent (Security) (March 2008 – Nov 2010)

- Prepared load and trim for Airbus A320, conducted passenger interaction and security screening.

- Successfully cleared L&T and DGR exams by DGCA.

- Mentored new staff and ensured on-time flight handling.

Air Deccan, India

Duty Officer & Security Supervisor (Oct 2006 – Feb 2008)

- Oversaw AVSEC checks, sales reports, load & trim for ATR aircraft, and managed security audits.

- Cleared Basic AVSEC training by BCAS, Government of India.

Education & Certifications

Education:

• B.A., Dibrugarh University, Assam, 2006

Certifications:

• Diploma in Aviation, Hospitality & Travel Management – Frankfinn

• CCTV, Fire Alarm & Security Systems – IPCS, Qatar

• Basic AVSEC – BCAS

• DGR (Cat-10), Ramp Safety, First Aid (CPR), Firefighting – Qatar Airways

• Aircraft Handling – Qatar Airways,Lufthansa, American Airlines

Languages Known

• English – Fluent

• Hindi – Fluent

• Bengali – Fluent

• Assamese – Fluent

• Nepali – Conversational

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