Front End Business Operations
Resume:
Ashley Jordan
Norwalk, CT 06854 **.*********@*****.***
Work Experience:
Lead Esthetician
Restore Hyper Wellness + Cryotherapy Stamford, CT 07/2020 – present
• Perform Cryoskin services, including slimming, toning, and facials
• Maintain client relationships and exceed appointment and retail goals
• Complete thorough consultations for Cryoskin and esthetic treatments
• Keep accurate records of each client’s session
• Sell esthetic services and complementary services to members and new customers
• Order supplies for esthetic treatments
• Maintain current product knowledge of all modalities and products
• When not with clients, assist in other store operations: greeting customers, answering phones, retailing out through POS, providing customer tours, selling services, operating equipment
Esthetician & Front End Manager
Artistex Salon and Spa Westport, CT
02/2020 – 12/2020
• Provided basic essential facials and waxing services
• Extensive email and phone traffic management
• Scheduled client’s appointments and processed payments
• Advised guests on products and services
• Consulted and sold products and services
• Responded to all complaints in friendly and professional manner
• Cleaned and sanitised work area as needed to maintain tidy work environment Retail Manager
Modern Pet Bayside, NY
01/2018 – 02/2020
• Oversaw daily business operations
• Developed and implemented growth strategies
• Trained assistant managers and staff
• Created and managed budgets
• Improved revenue
• Interviewed and hired employees
• Evaluated performance and productivity
• Analysed accounting and financial data
Accounts Manager
Q4 Designs Manhattan, NY
02/2016 – 11/2018
• Collaborated with designers to develop men’s and women’s outerwear designs
• Prepared custom catalogs and presented to clients and account representatives
• Supervised shipping deliveries to ensure orders were delivered in a timely manner
• Maintained constant contact with warehouse and updated inventory accordingly
• Performed market research and discovered new leads for business
• QuickBooks and check distribution knowledge
Front Office Representative
Q4 Designs Manhattan, NY
01/2016 – 02/2016
• Extensive email and phone traffic management
• Managed calendars and contacts; scheduled meetings and appointments
• Maintained domestic and international shipping
• Scheduled domestic and international travel
• Scheduled and set-up conference calls
• Managed communication internally and externally
Editor
Claims Bureau USA Woburn, MA
09/2011 – 01/2016
• Collaborated with private investigators and insurance companies throughout the nation who specialise in disability claims
• Received and confidentially handled claim information from major insurance accounts
• Corrected background reports and investigator’s time logs for errors in spelling, punctuation, and grammar to improve readability
• Read and summarised various documents such as court records, bankruptcies, police reports, EMS reports, and driving records
• Reviewed and confirmed physical reports matched surveillance footage Education:
Student of Esthetics
Belle Academy of Cosmetology Waterbury, CT
10/2019 – 12/2019
Bachelor’s Degree: English Communications
The University of Massachusetts
09/2007 – 05/2011
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