Public Relations Claims Specialist

OBJECTIVE

KEY COMPETENCIES

FORMAL EDUCATION

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Lucedale, MS 39452

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TIFFANY CRANFORD 601-***-****

To secure a position with a growing dynamic that leverages my prior education and work experience while allowing me the opportunity to face new challenges

State Farm Insurance June 1998-June 2012

Assigned automobile claims involving property damage and bodily injury in both rural and metropolitan areas of South Mississippi

Reviewed and analyzed automobile policy language,

coverages, endorsements and exclusions for proper

application to claims

Contacted relevant parties involved to determine the details of automobile accidents and assess liability

Conducted claims investigations and completed final settlement reports for management

Negotiated claim settlement offers with policyholders, claimants, plaintiff attorneys and mediators utilizing conflict resolution skills when necessary

Advised State Farm Agents of the disposition of automobile claims involving their clients and any potential problems Identify potential subrogation, documentation, and advancement to the subrogation department

Specialized in injury and litigation claims

Closing documentation reports

Liaison with public relations to promote brand

Bachelor's Degree in Sociology with

a Minor in Psychology

Mobile, AL December 1997

Senior Claims Specialist

University of Mobile

LEADERSHIP • RESEARCH ANALYSIS • CRITICAL

THINKING • DECISIVENESS • ORGANIZATIONAL

MANAGEMENT

• CONFLICT RESOLUTION • WRITTEN AND

VERBAL COMMUNICATION SKILLS •

DELEGATION • TEAM

DEVELOPMENT/COACHING • INDEPENDENCE •

COUNSELING • TIME MANAGEMENT •

INTEGRITY

• PERSUASION • CONFIDENCE • MOTIVATION •

DEPENDABILITY • EMPATHY •

INTERPRETATION• •EDUCATING/TEACHING •

PLANNING•”INITIATIVE

Boutique Owner/Buyer

The Lemon Tree January 2023-September 2024

Created an idea and vision of a boutique gift store that specialized in every event of life

Selection of product and overseeing of inventory

Visual merchandising

Staff hiring and training

Marketing to drive sales and profitability

Customer service to ensure customer satisfaction

Analyzing sales and profitability

WORK EXPERIENCE

AWARDS/HONORS/ACTIVITIES

Student Body President George County High

School 1992

Volunteer George County MS School Systems

Volunteer for Watermark Church

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