Information Technology Project Management

VILI OCAMPO

**** ***** **** **, ***********, TX, 78526

956-***-****, **********@*****.***

Objective: Secure a position in IT industry that enables utilization of my skills and qualities to achieve excellence in my chosen technical domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning. Provide technical and strategic direction to Information Technology Solution Architects and Engineers in support of business objectives.

Degrees:

Master Degree, Information Technology Management;TecMilenio; Monterrey, NL, México

Engineering Degree, Computer Science; Centro Universitario del Noreste (CUN); H. Matamoros, Tam. México

Six Sigma Black Belt (Certified), Six Sigma Specialists, El Paso Tx.

Leadership, Leadership Plus; CDG; Monterrey NL.

ISO 27001:2005 ISMS; DET NORSKE VERITAS; Nashville TN

Lean Manufacturing, Texas Manufacturing Assistance Center, Harlingen Tx,

Telecomunications Certified; Vertice, Reynosa Tam.

ITIL Foundation; Compueducation, CD Mexico.

Cisco CCNA, Cisco Certified Network Associate, NETEC, Monterrey NL.

VMware, Vsphere:install, configure, Manage, Compueducation, CD Mexico.

Redhat, RHCSA Rapid Track Course, Compueducacion, CD Mexico Skills: 25+ year experience on IT process, competitive technical and management skills in all IT/OT areas; Project Management, voice and data networks experience, information systems management and development, IT global enterprise operations, IT Risk Management, hardware, software, applications support, and maintenance; process improvement, MRP, ERP process management support and maintenance; end -user and customer support process control and teamwork oriented. Bilingual.

WORK EXPERIENCE.

Cacique Foods

August 2024- Present

Director of Information Technology. Oversight of all IT/OT activities on-premises and cloud (Azure) in the organization while ensuring the integrity of systems, ERP, data, Cybersecurity, and company infrastructure. Develop, execute and maintain IT Strategy Roadmap aligned with the company objectives. Drive the continuous improvement of IT processes and support while moving the company’s strategic initiatives forward. Lead IT team of internal and external partners dedicated to determining IT business requirements for systems, infrastructure, business continuity, efficiency, upgrade requirements, and eliminating security risks. Ensure projects are completed on time, within scope, and within budget. Responsible for maintaining exceptional working relationships across the organization and with all its partners. Essential Duties & Responsibilities

Technical Leadership: Provide strong technical leadership to maintain the continuity of IT services, employing effective project management practices to drive successful outcomes.

Infrastructure Management: Oversee the technological infrastructure of the organization, ensuring optimal performance, security, and reliability of networks and computer systems.

Operational Excellence: Implement best practices to ensure a service-oriented approach to IT operations, designing, developing, and implementing policies, procedures, and standards for IT.

Technology Innovation: Monitor industry advancements to identify opportunities for the company to leverage technology as a competitive advantage, driving innovation and efficiency.

Team Development: Define roles and responsibilities within the IT team, recruit, train, and coach team members, fostering a culture of continuous improvement and high performance.

Security and Compliance: Ensure the security of data, network access, and backup systems, preserving assets and maintaining compliance with relevant regulations and standards.

System Migration/Transition: Work closely with direct reports, internal stakeholders, and vendors to lead the transition from a legacy to new enterprise solutions on the cloud.

Strategic Planning: Develop and maintain long and short-range plans for IT development, ensuring they support strategic initiatives and organizational growth objectives.

Problem Solving and Compliance: Take initiative to solve challenges and seek solutions to recurring problems, ensuring compliance with federal and/or state laws and regulations.

Budget Management: Manage the annual IT budget, analyzing costs, value, and risks to advise management and ensure cost-effectiveness.

Ametek

August 2023- August 2024

IT Regional Manager Mexico-Texas. Responsible to manage IT/OT operations for four MFG locations and 2 warehouses from Mexico and Texas (Reynosa, Nuevo Laredo, CDMX, Laredo TX and Hidalgo TX.) This includes 25 Business Units manufacturing different products from different industries. Direct responsible for all IT/OT operations such Telecommunications, Security, network, Servers, Security Access Control, Help Desk and new BU integration with the support for different ERP systems such SAP, Oracle, AS-400 and D365.

Projects Highlights

Support 24/7 Operations including four ERP/MRP Systems SAP, Oracle, AS-400 and D365

Integrate and setup 4 new Business units (Infrastructure and Applications ERP/MRP)

Integrate two BU Operations with SAP Production planning and Materials Management

Integrate 4 new product lines into to existing BU

Replace all CCTV system using Verkada Technology, 300 Devices for our six locations.

Support the Operations integration from a Product line from one location in USA to Mexico

Implement server virtualization (virtualized 20 physical servers using VMware Platform)

NAS implementation for imaging on critical MFG equipment

Develop and implement Windows 10 migration Project (1100 plus computers involve). Panasonic Company (Universal Lighting Technologies) June 2009 – August 2023

Director of Information Technology. Responsible to design, install, support, improve, and maintain global IT/OT infrastructure such applications, MES systems, voice, and data networks and all its components (Servers, SAN, Cybersecurity, DR, Backups, Data Center, Routers, Firewalls). Define, establish, and implement strategies and new standards for the global operations, considering annual expense and capital budgets. Manage IT Staff associates located in different remote locations (USA, Canada, Mexico, and China). ISO and SOX Management process oriented to manage all IT Security and IT process. Direct responsible to manage all IT support for 12 locations by a call center. Direct responsible for all core systems and applications availability. Direct responsible for optimizing all IT/OT services in terms of quality and cost by negotiating contracts with telecom, hardware vendors and phone carriers. Develop short, long-term business and technology capability roadmaps in partnership with IT leadership and business function leadership. Formulate a long-term infrastructure roadmap and blueprint in partnership with Enterprise Architecture aligned with the company’s strategic goals. Projects Highlights

Implement Cohesity Helios platform for Global Data Protection & DR Solution, this included four sites allocated geographically in four countries (Mexico, Canada, China and USA) for data replication between all locations. This reduce the IT expense for 72K annually and improve the recovery process from 22 hours 4 hours, (RTO= 4 hours, RPO= 15 minutes).

Integrated ULT Company to Panasonic Network (14 locations USA, Mexico, China, and Canada) Parallel move with no interruption. Using different carriers, different Subnets

Implement AVAYA ACO (Avaya Cloud Office) for 400 users. Phone consolidation on the cloud. Parallel move with no interruptions. Phone lines migration to SIP trunks,

Oracle ERP process implementation from old legacy ERP (ASK man-man to Oracle R12) a) This was a Panasonic Requirement to use the standard ERP system. b) Define hardware and software requirements to implement On-Perm environment base on business requirements,

c) This included 17 servers farm and Enterprise Storage 50 TB, to support maximum 350 concurrent users.

d) Project leader on blueprinting sessions defining business requirements for all functional areas.

e) Stablish data and testing migration process with all SME’s. f) Define features and capabilities (hardware and Software) g) Define Data Architecture and process integrations for all locations h) Define and develop SME’s for new functional Areas and to go key persons.

Implement, support, and improve IT/OT operations. Separate OT and IT environment to improve the security between the two process such VLANs, Cyber security, Firewall restrictions, etc.

Implement, Support, and maintain MES system integrating multiple processes, systems and sensors for real time and traceability, controlling the entire production lifecycle. Totally insulate the OT environment to ensure operations have a 99.999% operational.

Implement ICONICS MES-Integrated Solutions, implementing and integrating new processes to improve overall manufacturing data real time and traceability. Improve OT environment with more components such PLC’s for other key operation activities to have visibility in real time and take better decisions be proactive.

Design, implement and maintain windows Infrastructure (domain functional levels, DHCP, DNS, Exchange, SharePoint, IIS) Keeping up to date all IT Primary Infrastructure.

Design, Implement and maintain MFG in-house software solutions to improve overall process automation. (Web sites, Dashboards, real-time data, traceability, etc.)

Implement, control, and maintain Cybersecurity process and applications. Move all Security tools to cloud (Sophos) and Get 24/7 SOC process in place to reinforce all company devices when they are on the network and when they are not. This reduce our security incidents to 90% less.

Develop annual IT Expense and CAPEX Project Plans, total budget was around 4 million including salaries Annually,

Design and implement enterprise SAN for business-critical applications. We centralize all critical data on an enterprise Storage to integrate more features such replication, stand-by systems, dev-sentiments and data offsite replications. Helping the company to improve Disaster recovery and business continuity process and recovery timing.

Develop short- and long-term IT strategic plans (IT Road maps) this was based on align the IT Area with company objective and emerging technology so we were always ahead on what was coming and plan migration, updates, testing accordantly

(proactive not Reactive).

Implement Office 365/Azure/AWS for the organization. (Exchange, SharePoint), around 1000 mailboxes migrated to cloud from on-premises environment.

Data center Move to different location (150 Servers and systems), we have a90 days’ notice to move our 7 full racks of server and network equipment to another facility in the same city. This was implemented on thanksgiving holidays from Thursdays midnight toSunday noon to avoid operations downtime.

Implement DR and backup Enterprise system (120K annual savings)

Write, Implement, and maintain J-Sox IT and ISO policies. Requested by Panasonic, this is when I took the security training and develop and implement the process in the organization that include written procedures for every IT key process such user onboarding and out boarding, physical access, change control, maintenance, project request, system control, etc.

Evaluate vendors and define company hardware and software standards. Vendor management.

Design, implement and maintain new server-farm to support Oracle ERP. Perform, coordinate and maintain regular monthly and emergency updates and patches.

Design, implement and maintain virtualization technology (VMware, 130 servers) This reduce 3 server rack at date center, this reduce the Annual IT expense in 90K.

Implement multiple continuous improvement projects. IT was for many years the winner department with more annual cost reduction and process improvements projects per capita. We set this on the annual goals with a KPI for every IT person.

Support manufacturing, warehouses, corporate and engineering facilities process, provide all necessary tools and process to make them for effective on their daily activities:

a) Creating automate reports (instead they do manually and send them over) b) Crating Dashboard and Websites where they can publish reports, metrics for they key users

c) Centralize information so ever user know where to go to get the latest information instead looking on their e-mails.

d) Improve documentation and knowledge transfer (knowledge management process)

Panasonic Company (Universal Lighting Technologies from 2000 to 2009) May 2002 - June2009

Regional IT Manager.

Projects Highlights

Support re-layout for mfg. facility avoiding downtime. Consolidate two manufacturing facilities in one on the same city, this was 4 months’ process moving production lines from 11:30 PM and be ready 6:00 AM next day for testing proposes.

Support for acquisitions and join them to ULT network (four locations) make assessments and define the migration process including network join and data transfers base on their existing software and hardware. (locations from Canada, Boston, California an NJ)

Cost reduction for Print on Demand systems (400K annual). a) Original request was reducing customer complains on the time when they request a change on the product label. It was 3-4 weeks since they were pre- printed by a third party.

b) Our production rate was 100,000 weekly and we reduce the label cost for $,077 cents compare with the vendor.

c) The ROI was 6 months.

d) IT was involving and develop a solution to print the labels in-house and real time. Using software, hardware and suppliers (right printers, paper and ribbon). e) The change request from customers were reduce from 4 weeks to 3 minutes.

Cost Reduction on Telecommunications Services (250 K annual) Identify analyze current in place infrastructure, creating models to define the opportunities based on statistics.

Multiple Phone lines and multiple data and voice circuits everywhere Implementing solution to centralize and improve the collaboration by creating four dialing calling between locations instead long distance or local calls.

Implement continuous improvement culture on the IT Organization. a) Generate value for the organization

b) Use IT technology to improve business process

c) Think out of the box.

d) Be an agent of change

e) Proactive not reactive

Panasonic Company (Universal Lighting Technologies from 2000 to 2009) June 2000 – May 2002

IT Manager.

Projects Highlights

Create and administer disaster and business continuity plans that keep the company functional and operational in the event of a crisis. This included four Manufacturing sites around 50000 employees. (4200 unions and 800 salary),

Automate standalone processes and centralize them to improve critical information availability and performance.

Maintains quality service by establishing and enforcing organization standards.

Identify problematic areas and implement strategic solutions in time.

Implements procedures for network optimization, reliability, and availability. Other Positions:

Kemet de Mexico S.A de C.V (September 1998 to June 2000) Matamoros Tam. Telecommunications Engineer.

Manage and Support 2 plants in the same city, direct responsible for IT process on Production Environment and telecommunications process such servers, routers, phone system. Provide Tech support level II.

Custom Trim de Mexico (August 1996 to September 1998) Matamoros Tam, IT Administrator. Manage and support 4 locations geographically disperse within 100 miles, direct responsible for voice and data networks and level II support.

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