Customer Service Front Desk
Resume:
BELINDA SHERENI
Athlone Road, Msasa, Harare
+263-**-***-**** ️ **********@*****.***
PROFESSIONAL SUMMARY
Friendly and professional front desk and administrative assistant with over 3 years of experience in customer service and office operations. Skilled in managing reception duties, handling inquiries, scheduling, and maintaining records. Known for being organized, reliable, and effective in creating a welcoming environment for clients and staff.
CORE SKILLS
• Front Desk & Reception Management
• Customer Service & Communication
• Office Administration & Filing
• Appointment Scheduling & Call Handling
• Team Player, honesty and trustworth
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Time Management & Attention to Detail
• Professionalism, Positive Attitude and Friendly
PROFESSIONAL EXPERIENCE
Customer Care Clerk
CMED Pvt Ltd – Coventry Road, Workington, Harare
May 2022 – June 2025
• Greeted and welcomed customers and visitors in a friendly and professional manner
• Helped customers and visitors understand the company’s services
• Directed visitors to the correct person or office
• Answered phone calls and responded to customer inquiries
• Scheduled appointments and assisted with service bookings
• Prepared quotations, job cards, and contracts
• Managed mail handling, filing, and general front office duties
• Maintained a clean and organized reception area
Fleet Assistant
Perforce Logistics – Msasa, Harare
Jan 2019 – Jan 2020
• Supported vehicle dispatch and scheduling operations
• Maintained accurate records for fleet movement and deliveries
• Ensured vehicles had up-to-date licenses, permits, and insurance
• Scheduled maintenance and repairs
• Assisted with reporting and logistics coordination
EDUCATION
National Certificate in Transport & Logistics Management
Harare Polytechnic (HEXCO)
ZIMSEC Ordinary Level Certificate
5 subjects passed (Grades A–C), including English Language
OTHER INFORMATION
Driver’s License: Clean Class 2 License
REFERENCES
Ms. Chiedza Hlaranini
Supervisor, CMED Pvt Ltd
********@****.**.** 077*-***-***
Ms.Rosalind Kay
Fleet Officer, Perforce Logistics
Mr. Hute
Senior Lecturer, Harare Polytechnic College
Causeway, Harare 077*-***-***
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