Project Management Information Systems

Christopher Wayne Klippert

501-***-**** *******************@*****.*** Mayflower AR, 72106

www.linkedin.com/in/christopher-klippert

Information Systems

Team-oriented Information Systems professional with a diverse background in leading cross-functional teams, driving process improvements, and ensuring project success. Skilled in production support, team leadership, and project coordination. Proficient in Salesforce, Workday, JIRA, and other project management tools. Holds a Postgraduate program in Project Management from the University of Massachusetts Amherst Isenberg School of Management.

Office 360 MS Project Salesforce Astah Tableau Oracle JIRA AppDynamics Kibana A10 ServiceNow

Workday Slack MS Teams Agile Scrum Konbon PII Ultra-Edit C# C++ SQL PL-SQL R Java

EXPERIENCE

Acxiom, Conway, AR

Delivery Analyst 12/2021 - 03/2025

Lead project, with the guidance of a senior PM:

•Changed over 300 project tracking items from the WS Project Gantt chart to the JIRA Agile scrum dashboard.

•Working with the Scrum Master to create 200-plus stories, tasks, and subtasks

•Aided in decisions for setting deadlines and change management processes.

•Participated in over 192 Scrum team standups and direction meetings with senior leadership.

Production support:

•Supported a team of 8 onshore and 16 offshore, over 3 shifts, to research over 300 issues a week.

•Built more than 15 monthly reporting metrics for 5 geographic regions using Salesforce, Workday, and Tableau.

•Built billing reports monthly with 20 invoices to be sent to 4 clients.

•Managed and monitored 65 servers and thousands of transactions through Kibana, AppDynamics, and A10.

•Supporting 208 software releases over 4 years using A10 server status, transaction validations, Cache clearing, and Feature flag staging.

•Established dozens of new processes to optimize workflow and team coordination.

Team leader's responsibility:

•Trained 12 team members from new hire to being self-sufficient, reliable members of our team.

•Supporting team members in removing roadblocks, researching issues, and closing gaps in communications with other teams and clients.

•Investigated team processes and implemented new ones that saved us over 40 hours.

DXC Technology, Conway, AR

Internship, Sourcer of Project Management Position 02/2020 - 04/2020

•Screened candidates for project management positions.

•Reviewed resumes to search for the most qualified candidates.

•Emailed candidates for information, scheduled calls, and follow-ups to keep candidates engaged.

•Performed screening call and directed discussions on candidate's qualifications.

•Documented reports to aid hiring manager in applicant selection.

UCA, Conway, AR

Student Worker 01/2019 - 12/2020

Perform office duties, and maintain lab equipment, Installing operating systems and applications.

Smart Framing, LLP, Sherwood, AR

Senior Framers 01/2007 - 12/2012

Led junior framers and ensured proper project duties were completed on time.

EDUCATION

University of Massachusetts Amherst Isenberg School of Management, Amherst, MA Post-graduate program in Project Management Certificate 08/2023 - 12/2023 Continuing & Professional Education; Simplilearn Online Course

Major: Post-graduate program in project management

Course developed Agile concepts and methodology, implementing a PMO, Using Microsoft Project and JIRA; PMP test preparation material and all concepts were at PMP level of knowledge.

University of Central Arkansas, Conway, AR

Bachelor of Science, Major: Information Systems, Minor: Computer Science 01/2018 - 12/2020 Bachelor of Science

Major: Information Systems Minor: Computer Science

Project Management: 35 hours of PM training from bachelor capstone

Completed capstone class "Project Management" with A. Served as project leader in project management capstone. Organized and managed team members by delegating tasks, conducting team meetings, and setting frequent deadlines and schedules.

University of Arkansas Community College at Morrilton, Morrilton, AR

Associate of Arts General Education; Associate of Business, Major: Business 01/2014 - 12/2018 Associate of Arts General Education; Associate of Business

Major: Business

– Chancellor's List (Fall 2014 - Spring 2018)

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