Customer Service Front Desk
Resume:
ABOUT ME
Dedicated Associate with a strong
background in suppor ng daily
business opera ons through
administra ve and financial
assistance. Known for outstanding
problem-solving abili es and
excep onal logical thinking. Adapt
at managing fast-paced, front desk
opera ons and skilled in
administra ve support and
customer service. Demonstrates
strong planning, problem-solving,
and communica on skills.
SKILLS
MICROSOFT EXCEL
PROBLEM SOLVING SKILLS
TIME MANAGEMENT SKILLS
ORGANIZATIONAL
FILING
MICROSOFT OFFICE
LINKS
LinkedIn:
h ps://www.linkedin.com/in/bhoo
mi-shah-b4a641147
LANGUAGES
ENGLISH
WORK EXPERIENCE
May 2020
• Support Area Managers and Associates with policy follow-up, a endance tracking, and labor hour repor ng.
• Ensure successful shi performance through tracking, repor ng, and feedback on associate performance.
• Review and update Standard Opera ng Procedures (SOPs) and work checklists as needed.
• Iden fy and address safety hazards and par cipate in safety ini a ves.
• Coordinate with sta on opera on managers, upstream transporta on partners, and carriers for mely and defect-free trailer opera ons.
• Escalate opera onal issues, audit delivery documents, and troubleshoot shipping errors.
• Maintain trailer yard accuracy through detailed audits.
• Ac ve member of the Joint Health and Safety Commi ee and Environment Sustainability group.
Aug 2021 - Nov 2021
• Issued, endorsed, renewed, or canceled policies in accordance with underwri ng policies and regula ons.
• Entered policy informa on into the system and provided cer ficates of insurance to brokers.
• Managed quotes, renewals, and underwri ng reports.
• Assisted Underwriters with complex policies and
recommended departmental efficiency improvements.
Apr 2018 - Jul 2019
• Maintained and updated customer database and addressed customer needs through op mal recommenda ons.
• Contributed to project development, planning, and comple on.
• Delivered excep onal customer service through direct and phone interac ons.
• Encouraged open and construc ve communica on among team members.
Jan 2017 - Aug 2017
• Directed clients to appropriate personnel and handled incoming calls.
• Greeted visitors, assessed needs, and managed appointment scheduling.
AMAZON Process Assistant
INTACT INSURANCE Underwriter support Clerk (Commercial Lines) TATA CONSULTANCY
SERVICES
Business Associate
OSWAL GROUP OF
INDUSTRIES
Recep onist
BHOOMI
SHAH
PROCESS ASSISTANT
1176 Hamilton Road, London, N5W
1A9, Canada
************@*****.***
• Maintained records, coordinated shipments, and adhered to security procedures.
EDUCATION
Toronto
2020
Gujarat
2016
INTERNSHIP
Toronto
Sep 2020 - Dec 2020
HOBBIES
OBSERVING AND LEARNING NEW THINGS. READING RELIGIOUS AND PHILOSOPHICAL CONTENTS.
COURSE
Aug 2024 - Aug 2024
HUMBER COLLEGE Diploma in Business Management
GUJARAT
UNIVERSITY
Bachelors
PREMIERE
IMMIGRATION
SERVICES
Marke ng Intern
COURSERA Business Wri ng
Contact this candidate