Support Worker Patient Care

PROFESSIONAL SUMMARY

SUSAN CHEBET RONO

Ajax, ON I 437-***-**** I ********@*****.***

Empathetic and results-driven Shelter and Residential Support Worker with over a decade of experience in healthcare and community-based services. Skilled in client-centered care, crisis response, and housing-focused support within low-barrier shelter environments. Demonstrates a strong foundation in nursing, with a proven ability to assess needs, deliver compassionate care, and coordinate health and social services for diverse populations. Known for maintaining safe, inclusive environments and facilitating programming that promotes well-being, independence, and long-term housing success. Passionate about supporting vulnerable individuals with dignity, respect, and a commitment to holistic care.

SKILLS

•Patient Care • Medication Administration • Needs Assessment

•Compassionate Care • Administrative Skills • Geriatric Care

•Home Health Care • Team Collaboration • Communication Skills

WORK EXPERIENCE

Shelter Worker Christian Faith Outreach Centre – Doors of Compassion 2024 – Current

•Assessed the immediate and long-term needs of shelter residents aged 18+ and provided referrals to housing, health, and community support services

•Maintained a safe, low-barrier, and inclusive shelter environment in alignment with harm reduction and trauma-informed care practices

•Facilitated group programming, including life skills workshops and goal-setting sessions, to support clients in their transition out of homelessness

•Monitored and replenished shelter inventory to ensure residents had consistent access to essential supplies and resources

Shelter Support Worker St. Andrew Presbyterian Church Warming Centre) Jan 2025 – March 2025

•Provided compassionate care and daily support to individuals experiencing homelessness

•Responded to medical emergencies, including administering first aid to clients experiencing overdoses

•Maintained a safe environment for patrons and staff by monitoring behavior and de-escalating conflicts

•Promoted health and hygiene by sanitizing sleeping areas, washrooms, and high-touch surfaces to prevent infection

•Performed daily cleaning tasks including mopping, dusting, and disinfecting communal areas

•Prepared and distributed meals and snacks to clients

•Fostered positive relationships with patrons through active listening, conversation, and conflict resolution

•Monitored client activity and updated intake records using organizational software

•Entered and maintained accurate client data in the HIFIS (Homeless Individuals and Families Information System)

Residential Support Worker I Love from the Heart Home Care I 2024

•Provided compassionate care and support to residents, ensuring their physical, emotional, and social well-being.

•Assisted residents with daily living activities, including dressing, grooming, and meal preparation.

•Fostered a safe and nurturing environment by maintaining cleanliness, order, and adherence to safety protocols.

•Provided emotional support and counseling to residents, helping them cope with challenges and improve their quality of life.

Unit Charge Nurse I Nakuru Referral Hospital, Kenya I 2015-2023

• Conducted comprehensive assessments, developed and executed tailored nursing interventions, and rigorously evaluated patient outcomes to ensure high-quality care.

•Coordinated the referral process for patients and clients, ensuring seamless transitions to appropriate healthcare services and resources.

•Managed patient admissions efficiently and formulated discharge plans to support continuity of care and successful reintegration into the community.

•Maintained meticulous and up-to-date records of patient and client health conditions, care plans, and progress, ensuring compliance with regulatory standards.

•Collected, organized, and analyzed data to contribute to research initiatives and enhance evidence-based care practices.

Nursing Officer in Charge I Nakuru West Health Centre, Kenya I 2012-2015

• Delivered comprehensive health education and counseling interventions to patients, promoting informed decision-making and healthy behaviors.

•Facilitated health education and counseling sessions for clients and the community, addressing identified health needs and enhancing overall well-being.

• Ensured the effective utilization of resources to maintain a safe and tidy clinical environment, adhering to best practices and safety standards.

• Assessed healthcare outcomes for patients and clients, compiling detailed individual reports to inform ongoing care and improvement strategies.

Facility Charge NurseIBarut Health Centre Nakuru, Kenya I 2010-2012

• Conducted comprehensive assessments to identify school health needs, developing targeted intervention plans to address these requirements.

•Planned, executed, and documented health interventions, preparing detailed reports to track progress and outcomes.

•Identified occupational health needs, offering evidence-based recommendations to enhance workplace health and safety.

•Delivered appropriate healthcare services, ensuring high-quality, patient-centered care.

Coordinated the referral process for patients and clients, ensuring seamless access to specialized healthcare services and resources.

VOLUNTEER EXPERIENCE

Volunteer I Christian Faith Outreach Church I 2024.

•Maintained cleanliness and hygiene by disinfecting, washing, and folding towels for newcomers and other patrons.

•Provided compassionate and attentive care to all patrons, ensuring a welcoming and supportive environment.

• Assisted in the preparation and distribution of meals, ensuring nutritional needs and dietary preferences of patrons were met.

Volunteer IMotel 6 I 2023-2024.

•Assisted in serving meals to newcomers, ensuring a welcoming and supportive dining experience.

•Cleaned and sanitized rooms thoroughly, maintaining a hygienic environment for incoming patrons.

•Managed waste disposal by efficiently taking out the garbage, contributing to overall cleanliness and organization.

EDUCATION & CERTIFICATION

Nursing Diploma I Mai Teaching & Referral Hospital-Medical School I 2006-2009

High School Diploma I Mary Mount Secondary School I 1991-1994

Comprehensive Reproductive Health I Nakuru Decentralized Training Center, Nakuru, Kenya I 2019

Integrated Management of Adulthood & Adolescent Illnesses, National Aid and STI control program (NASCOP) I 2011

Contraceptive Technology I Division of Reproductive Health, Nakuru, Kenya I 2009

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