Engineering Support It

Ian Ichwara

916-***-**** ********@*****.*** linkedin.com/in/iichwara

Objective

Recent Computer Engineering graduate with hands-on experience in IT infrastructure, system deployment, and project-based engineering support. Skilled in technical documentation, troubleshooting, and collaborating on structured engineering workflows. Eager to apply technical and analytical skills in support of public works and infrastructure projects. Technical Skills

- Engineering Support: Technical deployments, drafting exposure, hardware installation, project documentation

- Programming: C, C++, Python, Visual Basic, Assembly Language

- Tools & Platforms: MECM, Xilinx ISE, STM32CubeIDE, Spice, Git

- Operating Systems: Linux (Ubuntu), Windows, UNIX, MS-DOS

- Web Technologies: HTML/CSS/JavaScript

- Analytics: SQL, Excel

- Soft Skills: Team collaboration, customer service, user training Professional Experience

• NextLabs Inc – San Mateo, CA

Engineering/IT Support Intern July 2024 – Present

- Supported structured deployment of IT systems and network infrastructure, contributing to system reliability and team productivity.

- Diagnosed and resolved hardware/software issues across networked workstations and servers.

- Participated in the design and implementation of network security improvements.

- Documented deployment issues and coordinated with team leads to ensure compliance with project standards.

- Gained hands-on experience with imaging tools like MECM for operating system installation.

• California State University, Sacramento – Sacramento, CA Technical Support & Deployment Assistant Aug. 2023 – July 2024

- Coordinated large-scale laptop and workstation rollouts using structured processes.

- Supported Dell hardware setup, cradle points, and docking stations, including disassembly/reassembly at user sites.

- Maintained accurate documentation of assets, configurations, and support issues.

- Developed user training materials and support guides to empower end-user troubleshooting.

- Diagnosed VPN and network connectivity issues and coordinated with IT leads for resolution. Projects

• Vehicle Classification System

- Built a Python GUI for real-time vehicle classification using Roboflow-trained models.

- Extracted and annotated video data to improve model accuracy in identifying emergency and non-emergency vehicles.

• Smart Clock (IoT Project)

- Designed a smart clock in a team using Raspberry Pi 4 and STM32 microcontroller.

- Programmed sensors for temperature and humidity tracking using C/C++ in STM32CubeIDE.

- Led project planning phases and ensured successful execution of technical deliverables. Education

California State University, Sacramento – Sacramento, CA Bachelor of Science in Computer Engineering

Graduated: Dec. 2024 GPA: 3.42

Relevant Coursework: Circuit Analysis, Digital Systems, Engineering Design, Project Management, Embedded Systems

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