Information Systems Customer Support
Resume:
IQRA KHAN
HARRISBURG, PA **112
************@*****.***
PERSONAL STATEMENT
Current Harrisburg Area Community College student pursuing a degree in Computer Information Systems. Graduating this May. Experienced with teaching and administrative duties. WORK EXPERIENCE
● Assistant Manager, AIS Auto INC (March 2020 - 2025)
Managed customer relations
Made and reviewed online postings
Handled and completed different kinds of paperwork and made sure all licences were up to date
Managed and trained around 5-6 employees
Experience as team leader, managing staff, streamlining operations, and helping to improve team performance as well as sales
● Teacher, ISGH, Harrisburg PA (August 2019 - March 2020)
Taught students to read and write the Arabic alphabet
Managed classes and student events
Created syllabi for the semesters
Created and graded assignments, exams, and projects for the students
Met with parents to discuss student progress and improvements
Managed recordkeeping
● Broker Support Representative, Ritter Insurance Marketing (October 2022 - July 2023)
Worked in a team based environment
Analyzed data from Excel sheets
Put together data in Excel
Used other Microsoft 365 services
Worked closely with clientele via phone calls, tickets, and emails to assist them with issues
Handled special projects for specific clients
Escalating tickets as needed
Password and general troubleshooting for several different applications and software
Used Zendesk for the ticketing system, also familiar with ServiceNow
Customer support experience
Technologically proficient
Highlighting Essential Skills
• Customer support experience with phones, chat, email.
• Strong communication skills.
• Ability to show and demonstrate empathy.
• Proficiency in computers.
• Research skills to find answers and information. EDUCATION
Harrisburg Area Community College (Graduated)
Major: Computer Information Systems
ADDITIONAL SKILLS
● Software: Microsoft Office Products, Microsoft 365, Windows
● Languages: Fluent in English, Urdu, Hindi, Hindko
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