Cyber Security-Customer Service

OrtizServia, Jorge R.

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Jorge R. Ortiz Servia Urb. Rexville, Calle 41 BL-18

254-***-**** Bayamón, PR. 00957

**************@*****.***

Military Veteran and aspiring IT professional who served as a Non-Commissioned Officer, currently working on a bachelor’s degree in cyber security. Technical Installer and Technician in the US Army, where I led, coached, and mentored Junior technicians and Installers in different environments. Received a Secret Clearance and was able to maintain it for 10 years. Proven track record for leading multi- dimensional teams in high pressure, high tempo environments producing on schedule and within required deliverables. Created plans by adapting technology and best practices that aligned with the vision of the organization to promote schedule, budget, and completion of the task. Demonstrated leadership in multinational operations by creating support plans and personnel oversight. Exceptional cross-functional partner, consensus builder, and motivational leader in driving transformation and scaling operations; a reputation for establishing cultures of excellence and inspiring diversified groups. Work Experience

Rural Carrier Associate 02/2025- 09/2025

USPS Manager: Holly Holmes

2600 Michigan Avenue 631-***-****

Kissimmee, FL 34744 40+ hrs/wk., 40,000/yr.

Duties: I was responsible for sorting, organizing, and preparing mail and packages for delivery while ensuring accuracy and efficiency on assigned rural routes. I delivered mail and parcels in a timely manner, collected outgoing mail, and provided courteous customer service by assisting residents and businesses with inquiries or concerns. My role required operating USPS vehicles safely, managing accountable mail and delivery confirmations, and following strict postal regulations and safety procedures. I also assisted with loading and unloading mail trucks, handled high-value and fragile items with care, and frequently covered additional routes on short notice to support operational needs. This position demanded strong time management, independence, and reliability to maintain consistent service standards. Partner Case Manager 9/2024 – 01/2025

Sunrun Energy Inc Manager: Michael Jordan- May contact 225 Bush St #1400 303-***-****

San Francisco, CA 94104 40 hrs/wk., $45,000/yr.

Duties: I coordinate the efficient execution of field service operations by managing relationships with Sunrun branches and partner teams. My role involves direct collaboration with field crews, team leaders, and centralized support staff to ensure jobs are ready for action, enhancing the overall customer experience. I serve as a primary point of contact for customers, handling routine service communications and resolving inquiries or escalations with a customer-first approach. Key responsibilities include scheduling and dispatching appointments, creating tasks for additional fieldwork, and adjusting schedules to prioritize escalated cases in collaboration with leadership. Operating in a dynamic, fast-paced environment, I excel in meeting team performance metrics and deadlines while managing multiple tasks across projects. OrtizServia, Jorge R.

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Solar Lead Installer 11/2020 - 9/2024

Tesla Energy Manager: Austin Smit-May contact

9424 Southridge Park Court 352-***-****

Orlando, FL 32819 40+ hrs/wk., $60,000/yr.

Duties: I am responsible for managing and installing photovoltaic systems from start to finish. This involves reading and interpreting diagrams, electrical plan sets, and adhering to electrical codes. I perform the electrical wiring of solar arrays/systems (both DC and AC) and install raceways in various residential settings, including roofs, attics, and walls. Additionally, I conduct site survey activities and reviewed job installation plans with the Crew Lead and Manager. My role also requires me to lead a team of 3 to 6 installers, providing me with extensive experience in team management and crew leadership. Furthermore, I have hands-on experience working with and bending conduit, ensuring that all installations meet the highest standards of quality and safety.

Cable System Installer and Maintainer (25L) 11/2014– 11/2020 US Army Supervisor: Moralez, Esteban

11th Signal Brigade 254-***-****

Fort Hood, TX 76544 50+ hrs./wk., $31,000/yr.

Duties: During my tenure in the Army, I installed fiber optic cables using backhoes, shovels, concrete, and PVC pipe, and conducted aerial installations on power poles and towers over 250 feet using a standard lineman’s climbing belt. I assisted with the installation of Fiber Optic Ring Networks for secure data transmission, utilizing fiber optic termination kits, power tools, fiber splicing systems, wall-mount boxes, Cisco routers, switches, and gigabit interface converters. I conducted risk assessments and collected analysis in hazardous conditions by monitoring driving routes, weather conditions, and local news. Additionally, I maintained secure non-classified and secret internet protocol router networks by setting up portable satellite access point systems, ensuring 100% connectivity using secured military data systems. I also provided assigned tasks to military personnel, including setting up local area networks and programs using CAT5, CAT5e, and CAT6 cables for connection.

Education

Bachelor’s Degree of Science in Cybersecurity/ Southern New Hampshire University. Graduated: Expected 02/2027

Information Technology Security Administrator Certification Program/ MyComputerCareer. Graduated: 09/2023

Renewable Energy & Communications Tower Technician Program/ Airstreams Renewables Inc. Graduated: 08/2020

Job Related Training

• Communication Skills

• Low voltage Wiring and Installation

• Leadership and Teamwork

OrtizServia, Jorge R.

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• Power tools proficient

• Cultural Sensitivity and Diversity Training

• Windows Server/Windows 7,8, 8.1, 10

• Installations, updates/security packages

• LAN/WAN/VLAN

• Malware Prevention & Detection

• Computer Diagnostics & Repair

• Network Security & Troubleshooting

• VOIP

• Exchange Server

• Active Directory /VPN

• Troubleshoot network connectivity issues

• Installed maintenance on operating systems

Honors, Awards

• Army Commendation Medal

• Army Achievement medal (2nd award)

• Army Good Conduct Medal

• National Defense Service Medal

• Global War on Terrorism Expeditionary Medal

• Afghanistan Campaign Medal

• Non-Commissioned Officer Professional Development Ribbon

• Army Service Ribbon

• Overseas Service Ribbon

• NATO Medal

Skills and Competencies

• Spanish Speaking/Writing Native

• Customer Service

• Decision Making

• Reasoning

• Team Leadership

• Problem Solving

• Self-Management

• Organizational Awareness

• Training and Development

• Process Improvement

• Analytical Training

• Attention to detail

• Privacy Principles

• Creative Thinking

• Interpersonal Skills

• Technical Competence

• Former Secret Clearence

• Excellent oral skills

• Project Management

Other Information

• I am bilingual DLPT score 2,2+ fluent in Spanish.

• Disabled Veteran

Contact this candidate