Scrum Master Project Manager
Resume:
ROBIN
OHALLORAN
Scrum Master
*************@*****.***
EDUCATION
MBA
Communications
Southern New Hampshire
University
Nov 2023
Manchester, NH
3.9
Bachelor of Science
Franklin Pierce University
Mar 2018
Rindge, NH
3.9
SKILLS
MS Word, Excel, PowerPoint & Visio
Confluence Wiki & Jira
Negotiations & Communication
Skills
CERTIFICATIONS
CSM Certification
International English Honor Society
ACTIVITIES
Race Director
Marathon Runner
Open Mic Comedian Writer
CAREER OBJECTIVE
An experienced Scrum Master with over 10 years of experience in leading cross-functional teams in delivering high quality software products. Proven ability to facilitate Agile ceremonies and implement Scaled Agile Framework (SAFe) to improve team and train collaboration, productivity and deliver projects on-time and within budget. WORK EXPERIENCE
Scrum Master & Project Manager
Liberty Mutual Ins. Co.
Dec 2018 - Dec 2023
Ensured three teams lived Agile values and principles and followed client-required processes and practices. Used Agile methods and processes to coach three product owners through complex problem- solving and solution strategies . Implemented industry best practices for software engineering, including Agile methodology, UI/UX design, DevOps, code review, and testing to deliver continuous working software to the client.
Coached three teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework Facilitated discussion, decision making, and conflict resolution across six cross-functional teams
Ensured user stories were 100% ordered, defined, and ready to be worked on by the team
Interfaced with three product owners on an active basis to manage product backlog and sprint activities
Identified complex impediments and assisted 6 teams in identifying a path to deliver on their sprint commitments Spearheaded Agile Ceremonies such as Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning Pulled automated program KPIs and communicated projects' progress to stakeholders and management
Tracked sprint metrics and maintained dialogue with three teams on performance, challenges, accountability, and recognition Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported
Change Manager & College HR Specialist
Liberty Mutual Ins. Co.
Jul 2015 - Dec 2018
Collaborated with the IT departments to implement new/upgraded software, reducing security vulnerabilities and ensuring compliance with industry standards. Designed and delivered change management training sessions for project teams, resulting in increase in change readiness and successful roll-out. Wearing two hats, coached and mentored new college hires for their new software development careers by obtaining rotating roles every six months for over 240 new hires.
Reviewed high level risks to IT environment (approx. 400+ changes per week)
Reviewed and executed solutions for problem and incident management
Achieved a 98% on-time and on-budget delivery rate for projects through effective change management.
Created and managed a comprehensive change management plan, leading to improvement in project success rates TechStart College / Program Communication Specialist onboarding 240+ students a year
Obtained rotating six-month assignments for new hires throughout IT SBU to expand our resource pool's experience and skill set
Coached and mentored new college hires for upcoming rotating roles and report out to Executive team
Sr. IT Project Coordinator / Project Manager
Liberty Mutual Ins. Co.
Sep 2004 - Jul 2015
Managed projects by Waterfall framework, SDLC, RAID log, financial analyst, KPIs and communication of project stability to stakeholders and sponsors.
Conducted user interviews, created schedules, and owned project development from ideation of features to development Liaison between business, IT, and sales teams to understand customer demand for new features and prioritize the product roadmap for the internal tooling team
Owned the project schedule, and met 100% of feature deadlines by proactively identifying and mitigating any engineering roadblocks Managed the delivery of a high-visibility, enterprise-level projects, successfully delivering it within budget and on time
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