It Support Technician

Joseph Whitt

*** ****** ***, ******** ** *****

401-***-**** ● *******@****-*****.***

PROFESSIONAL PROFILE

IT Support Technician – Help Desk

• Network+ Certification

• A+ Certification (In Progress)

• Microsoft Office 365

• SailPoint

• Active Directory

• Laptop Hardware

• Desktop Hardware

• Printer Service

• Networking

• Deskside Support

• Remote Support

Experience

• Troubleshooting hardware and software issues with Windows and Mac computers

• Handling IT support tickets as well as incoming

calls/emails from customers

• User access control, via systems such as SailPoint and Active Directory

• Computer hardware setup & tear-down

• Repair and replacement of banking computer

hardware (Check scanners/printers, pinpads, TCRs)

• Remote desktop assistance with software issues

• Use of ticketing systems such as ServiceNow

EXPERIENCE

2024 – Present Onin Staffing Group Providence, RI

IT Support Technician

Mar 2023 – Jun 2023 Children's Friend & Service - Contract Providence, RI IT Help Desk Associate

Jul 2021 – Sep 2022 Allied Digital Services / Citizens Bank Johnston, RI Deskside Support Technician

May 2019 – Jan 2021 Amazon – Whole Foods Cranston, RI Prime Now Associate

May 2017 – Sep 2017 Citizens Bank - Contract Cranston, RI IT Software Security

Oct 2015 – Dec 2015 Fidelity Investments - Contract Smithfield, RI System Services & Support Analyst

EDUCATION

LearnKey

A+ Certification In Progress

Springfield College Springfield, MA

Bachelor of Science: Computer Science 2015

Concentration: Software Development

Minor: Business Management

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