Store Manager Customer Satisfaction

Location:

Andover, IL, 61233

Posted:

September 05, 2025

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Resume:

PAULA LAPPE

Store Manager Sales Growth Team Leadership Operational Efficiency

+1-319-***-**** **********@*****.*** https://www.linkedin.com/in/paula-lappe-a2ba87325 730 MULBERRY STREET, PO BOX 59, ANDOVER, UNITED STATES, 61233 EXPERIENCE

Store manager

Bettendorf

03/2023 - 08/2024 Burlington

Led a team of 15 to improve sales, achieving measurable growth in customer satisfaction

Implemented inventory systems, reducing stock discrepancies and enhancing operational efficiency

Trained staff in customer service, resulting in noticeable improvements in store reviews

Managed budget allocations, optimizing resources and maintaining financial health of the store

Store manager

Lowes

02/2021 - 07/2022 Moline

Led team to boost sales and customer satisfaction, enhancing store performance and team cohesion

Managed inventory effectively, reducing waste and optimizing stock levels for improved efficiency

Implemented training programs, elevating staff skills and fostering a collaborative work environment

Led store operations, optimising inventory management and boosting sales Implemented staff training programmes, resulting in enhanced customer satisfaction scores

Pioneered digital solutions for streamlined checkout processes, reducing queue times and improving customer experience

Introduced eco-friendly initiatives, aligning with corporate sustainability goals Drove revenue growth through strategic merchandising and targeted promotions Achieved consistent year-over-year sales increases, outperforming regional benchmarks

Fostered a team-oriented environment, improving staff retention rates Partnered with local suppliers to expand product range, meeting diverse customer needs

Operations manager

Home Depot

07/2019 - 09/2020 Waterloo

Led operations team, streamlined processes, and enhanced efficiency Implemented cost-saving measures, resulting in substantial budget reductions while maintaining quality standards

Spearheaded new inventory management system, reducing stockouts and improving supply chain

Developed creative solutions to longstanding operational challenges Fostered strong team relationships, improving interdepartmental communication Coordinated cross-functional projects, ensuring timely completion and stakeholder satisfaction

Analysed operational data to identify inefficiencies and implement targeted improvements

Utilised metrics to drive decision-making and optimise resource allocation Developed long-term strategic plans to align operations with company growth objectives

Anticipated market trends to position the department for future challenges SUMMARY

Human Resource Professional Human Resource

Professional with over 25 years of extensive expertise in driving strategic growth and fostering an entrepreneurial culture. Demonstrates exceptional leadership and team- building skills, with a proven track record of enhancing employee performance and operational efficiency.

Passionate about developing diverse teams and creating inclusive work environments, leveraging expertise in communication and performance management to inspire and elevate organizational success.

KEY ACHIEVEMENTS

Sales Improvement

Improved customer satisfaction by 20% in under a

year.

Inventory Optimization

Reduced stock discrepancies by 25%, boosting

efficiency.

Staff Training

Increased training success, raising staff reviews by 30%.

Revenue Achievement

Surpassed revenue goals, achieving 15% year-

over-year growth.

LANGUAGES

English

Advanced

SKILLS

Microsoft Office Microsoft OneNote

OneNote SAP Training Programs

Back Office Gmail

COURSES

Course Title

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EXPERIENCE

Operations manager

Best Buy

07/2005 - 11/2012 Waterloo

Led operations at Best Buy, optimising processes and enhancing efficiency Implemented strategic initiatives resulting in substantial cost reductions and improved customer satisfaction

Spearheaded technological integration at Best Buy, revolutionising inventory management

Pioneered data-driven decision-making, leading to notable improvements in stock accuracy and turnover rates

Drove operational excellence at Best Buy through KPI-focused management Achieved consistent growth in store performance metrics, significantly boosting profitability and market share

Fostered a high-performance culture at Best Buy, emphasising teamwork and continuous improvement

Developed and implemented training programmes, enhancing staff productivity and morale

Training coordinator/hr

Home Depot

08/1996 - 07/2005 Waterloo

EDUCATION

Bachelor's

University of Northern Iowa

05/1987 - 05/1991 Cedar Falls

Graduated with a 3.63 GPA

Cedar Falls

MY DAY

Activity / Initiative

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