Mainframe Operator

Patricia Harvey

*********@******.*** 708-***-**** Matteson, IL

SUMMARY

Seeking Mainframe Operator role with experience in mainframe and midrange environments. Expertise

in monitoring and controlling complex systems using MVS, z/OS, JES2, Control-M and CA7, ensuring operational efficiency and system integrity. Monitoring batch processing, system startups, and disaster recovery, contributing to enhanced system reliability and performance.

WORK EXPERIENCE

BNY Mellon New York

Infrastructure Operation /Mainframe Operator Apr 2023 - Nov 2024

•Monitor and control complex mainframe systems, ensuring network and application stability; identify and address operational and performance issues promptly.

•Utilize MVS and JES2 commands effectively to manage interactions with mainframe hardware and peripherals, maintaining system integrity.

•Conduct Initial Program Loads (IPLs) for Test/Development environments, contributing to the reliability and efficiency of testing processes.

•Monitor ServiceNow queue for any Adhoc request

•Research alerts on Mainframe resolving the issue or escalating to the appropriate support team.

•Participation in Disaster Recovery Test

•Perform 1st level monitoring to ensure a good overall health of the Mainframe server.

Kforce/Oak Street Health Chicago, IL

TechOps Sept 2022 - Jun 2023

• Application performance monitoring using observability tools (Solarwinds & Grafana

• Resolving production issues and responding to alerts

• Working with Developers, SRE’s,DBAs and others to resolve incident tickets

• Execution of file transmission, job scheduling and workload management activities

• Resetting Active Directory passwords

Kemper Oakbrook, IL

NOC/Computer Operator Dec 2016.- Sept 2022

• Monitored Control-M production batch jobs and system resources, ensuring operational efficiency and stability across platforms.

•Performed Weekly IPL’s and Disaster Recovery Backups for Mainframe and AS/400

•Managed multi-LPAR environment Mainframe and Midrange servers

•Create incident tickets accurately documenting all details and escalating to appropriate team

•Monitor server backups with Netbackup application and Exceed

•Interact with vendors and support teams for problem resolution

•Utilize Sitescan for monitoring Datacenter network network physical devices and facilities

• Created and Updated documentation as needed.

•Represent Operation on planning and change meetings

•Investigated mainframe alerts, resolving issues autonomously or escalating to specialized support teams when necessary.

•Managed server backups utilizing NetBackup, and facilitated communication with vendors and support teams to resolve technical problems.

Ensono Downers Grove, IL Associate Data Center Operator July 2016 - Nov 2016

•Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.

•Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.

•Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.

•Properly escalate all events or incidents that may impact our ability to meet agreed service levels.

•Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.

•Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.

•Organize tasks to work independently.

•Hands and feet support as required.

IBM Oakbrook, IL

Account Analyst/Lead Operator/FLM Nov 2005 - Aug 2016

•Main Focal for team members on all operational matters and took appropriate action to achieve delivery objectives

•Monitoring of production batch jobs and system resources using available tools and applications

•Led resolution efforts for Severity One and high-critical incidents, coordinating with support teams to minimize downtime.

•Conducted monthly system tests and contributed to disaster recovery initiatives, enhancing system reliability.

•Facilitated knowledge transfer and skill development for offshore teams, improving operational capabilities across global units.Maintained service level agreements and managed midrange operations, ensuring audit compliance and exceptional team performance.

•Excellent interpersonal skills which also me to build a positive relationship with my team members, account team and customer.

ABN-AMRO Chicago, IL

Lead Computer Operator Dec 1999 - Nov 2005

•Managed a multi-platform mainframe and midrange server environment, ensuring the integrity and security of data production for key financial transactions.

•Monitored and controlled production applications, utilizing an array of systems including OPS/MVS, CICS, VTAM, JCL, CA7, JES2, and TSO, while also managing printing, system startups, backups, and secure offsite tape data storage.

•Coordinated batch processing on UNIX-based systems, meticulously documented job failures, and collaborated with programmers and vendors for timely problem resolution.

EDUCATION

AAS Data Processing

River Grove, IL

CERTIfICATIONS

ITIL V3

Six Sigma Green Belt Certified

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