Support Specialist Information Technology

BRADLEY A. JOHNSON

Overland Park, Kansas 913-***-**** ***************@*****.***

PROFESSIONAL SUMMARY: Dynamic and client-focused Training and Support Specialist who is a strong collaborator with a positive and uplifting attitude. A highly personable, patient, and diligent creative professional who has actively led innovative technology and software initiatives for organizations. Assertive self-starter who manages projects with complete ownership to gain positive outcomes for all parties. Highly effective in communicating with leadership and team members to ensure that everyone understands the instructional messaging for learning achievement and positive outcomes.

SPECIAL SKILLS AND ABILITIES

Excellent Communicator

Highly Efficient

Adult Learning Expert

Curriculum Development

Adapts to Stress

Multi-Tasker

Detailed Oriented

Document Management

Software Implementer

Effective Trainer

Organized

Easy to Understand

PROFESSIONAL EXPERIENCE

McAnany, Van Cleave & Phillips, Kansas City, Missouri

Technology Support Analyst, November 2024 to May 2025 - Temp

Assist MVP staff with IT issues

Train new users on software

Handle personnel moves and changes

Perform maintenance (service packs, patches, anti-virus)

Troubleshoot desktop connectivity and performance

Littler Mendelson P.C., Kansas City, Missouri

Data Organization Training and Development Specialist, July 2024 to September 2024 - Temp

Analyze data requirements set for the by the Data Organization to develop training plans to ensure timekeepers and support staff are effectively training the document management system

Serve as the ‘trusted advisor’ on best practices for data management activities to end users

Develop necessary training material in support of Data Organization’s training initiatives

Monitor and track assigned tickets using ServiceNow

Robert Brogden, Olathe Kansas

Information Technology Administration, April 2024 to June 2024

Research, recommend and implement technology to get computers to more current technologies

Implement onboarding processes

Implement asset management processes

BRADLEY A. JOHNSON

Mazuma Credit Union, Overland Park Kansas

Information Technology Support Specialist, November 2022 to December 2023

Provided interactive and instruction-led sessions on technology for onboarding

Procures and receives hardware and software for team members upon request and budgetary approval; coordinates with management as appropriate

Administers Mimecast spam management system

First line of response for all Help Desk channels (phone, e-mail, web); creates, assigns and monitors work orders; administers and configures work order tracking software

Microsoft Office 16/O365

SAAS: O365, Exchange and Azure

UniversitySite

VmWare

Windows 10 / 11

Mimecast

Zoom Phone

Microsoft SQL server

Baker Sterchi LLC, Kansas City, Missouri

Training and Support Specialist, November 2009 to July 2022

Managed day-to-day professional technical support of 160 attorneys and staff promptly

Administration of multiple applications with Microsoft SQL Server backend

Provided interactive and instruction-led sessions on Microsoft Office, legal applications, and quick legal reference guides

Launched and administered the LegalMind file management system to the entire firm for optimized litigation strategies and enhanced data-driven insights and visualizations on a class-level basis

Communicated and assisted all employees in a supportive and diligent style

Administered Learning Management system for entire firm

Microsoft Office 16/O365

Lawbase

Payne Metadata Assistant

SAAS: O365, Exchange and Azure

NetDocuments

LegalKey

VmWare

Microsoft SQL server

Mimecast

Innova MacroSuite

Innova Pleading Suite

Zoom Phone

Shook, Hardy & Bacon LLP, Kansas City, Missouri

Technical Trainer, October 2004 to November 2009

Instructed technical and soft skill classes in person and remotely via NetMeeting

Facilitated one-on-one sessions regarding advanced topics per special requests

Served as Tier Three Support for employees on desktop applications

Led technical team to implement organizational-wide online university and eLearning classes

Developed eLearning modules on a variety of topics using Adobe Captivate

Shook, Hardy & Bacon LLP, Kansas City, Missouri

Systems Administrator, December 2002 to October 2004

Administered and supported a document management system for an international legal firm

Responsible for secondary administration of time tracking system for billable personnel

Served as Tier Three Support for all system applications

Advised and performed all software, hardware, and virus updates on an as-needed basis

Promoted to Technical Trainer based on work performance and technical expertise

EDUCATION & SPECIALIZED TRAINING

Microsoft Office Specialist Master Training

Microsoft Certified Professional

Emporia State University, Emporia, Kansas

Bachelor of Science - Business Computer Information Systems

Butler County Community College, El Dorado, Kansas

Associates of Arts - Data Processing

VOLUNTEER OPPORTUNITIES

Lead to Read KC - Aug 2018 - May 2020

Visited and read with an elementary school student for 30 minutes a week.

UNBOUND Gravel - Jun 2019

Drove media around the bike route for videography and photography of the riders.

Olathe Running Club • May 2016 - Present

Volunteer at running races around the Kansas City metropolitan area

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