Supply Chain Customer Service
Resume:
FRANK RIVERA
*********@*****.***
CORE PROFICIENCIES
Strategic, resourceful, resilient & flexible - delivering continuous improvements. Develop Vision/Roadmap, best practices; skilled within a Procurement, Logistics, Distribution Customer Service background. Champion, and empower teams. Align technologies, with business goals. Foster integrity, decisiveness, problem solving. Apply practical solutions, mitigate risks, secure high levels of productivity, costs savings and Customer satisfaction. Collaborate with I.T., Finance, Production, Legal, in a fast pace environment.
Lead I.T. Supply Chain Projects; 3PL Suppliers SAP, Power B.I., Tableau, WMS; TMS
Six Sigma Methodology; Optimize Savings KPI’s, SOP’s, Performance Dashboards
OSHA, FDA, cGMP, CFR 21 & 49 Environments
Manage Suppliers, Negotiate, Run Bids
LEADERSHIP & CAREER CAPITAL
PROVEN ORGANIZATIONAL, SUPPLY CHAIN, OPERATIONS SKILLS WITHIN CORPORATE, COMPANY & SITE LEVEL OPERATIONS VITAQUEST INTERNATIONAL, WEST CALDWELL, NJ (2023-2025) Sr. Manager, Distribution & Logistics
Own TL/LTL Logistic Spend, 3Warehouse/Distribution Sites: Storage, Refrigeration, In/Out Shipping; Raw & Finished Materials. Oversee: Fulfillment, Inventory, Audits, Dock Door Scheduling, Equipment, Managed Fleet.
Drive Continuous Improvement initiatives: Order Picking, Storage, Fulfilment, Cross Docking, Activities.
Facilitate the allocation of new Warehouse Equipment including Telemetry, Risk Mitigation, Security. Leases, Maintenance Programs. Initiated development of a synergic SAP, WMS, Order Picking Operations.
Reduce Carrier Spend 15% via updated indexing, elimination of Maverick Carriers & updated Contracts. Aligned with I.T. updating Freight Classes and NMFC Codes; gaining LTL 10% overall Cost avoidance.
Led Daily Warehouse Operations Reviews; Monthly KPI’s to Organization, Drive SIOP Collaboration. HONEYWELL INTERNATIONAL INC., Morristown, NJ and Charlotte, NC (2004-2023) Sr. Manager, Global Logistics/Strategic Transportation Sourcing (Multiple Mode Positions) Executed Strategic Initiatives, in Supply Chain environment driving efficiencies in Logistics (Ocean, Air, Parcel), Procurement (Services & Materials), Global Warehousing and Operations. Managed 3PL Suppliers, TMS Systems.
Directed Global Ocean Carrier Fleet (CTPAT) 70M; 4.5M Savings; Managed Forwarders/Brokers; and Air Suppliers (IATA). Managed Procurement/Sourcing, Pricing; Negotiated Contracts, RFP, E-Auctions, Savings.
Directed 45M Spend of North American Trucking thru a 3PL Trucking Operations; inclusive of Truckload, Less-than-Truckload and domestic Dray Trucking. Managed Contract negotiations; EDI/API implementation.
Collaborated with Cross Functional Teams - 3rd Party Storage: CPG, Industrial, Hazardous, Bulk: Distribution.
Managed Intermodal Channels: Truck, Air, Railroads ($10M Spend), Barge Services; Monitor Global Trends. FISHER SCIENTIFIC, Fair Lawn, NJ (2002-2003)
Director, Customer & Technical Services
Led Sourcing initiatives, developing Road Map on Supplier selections, approvals, within a Hazardous/Non- Hazardous Liquid and Solid Materials environment. Managed Team of (10) Customer Support Reps. Order Quotations, Fulfillment, product test specifications, and Chemical usage. Issued productivity, Dashboard reporting. HOFFMANN-LA ROCHE, Morris Plains, NJ (1998- 2002
Manager, Demand Planning & Distribution
Supervised (12) Customer Specialists (Pharma) for Direct & Distributor Customers; high volume Sales Orders. Responsible for Distribution Requirements Planning, Inventory Control, Forecasts. Oversaw $75MM spend on TL & LTL Truck Operations & 3PL Distribution Site. Partnered: Sales, Manufacturing, Finance Management. EDUCATION
MBA, New York University, New York BS, Fordham University. New York
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