Project Management Salesforce Administrator

ADOLPH WILBURN II

608-***-**** ******.*******.**@*****.*** Janesville, WI

Summary

Salesforce Certified Advanced Administrator with 5+ years of experience supporting daily Salesforce operations and enhancing data integrity. Demonstrated ability in user support, project management, and implementing efficient business solutions. Proven track record of streamlining processes to boost team productivity and drive organizational success.

Notable Skills

Relevent Skills: Salesforce Administration, Salesforce Lightning, Data Analysis, Technical Support, User Training, Sales, Agile Methodology

Salesforce Platforms: Sales Cloud, Service Cloud, Account Engagement, Field Service

Data Management & Tools: Excel, Data Loader, Data Migration, Performance monitoring

Soft Skills & Project Management: Communication Skills, Project Management, Time Management, Presentation Skills, Requirements Gathering, Multitasking, Workflow Management, Remote Worker 15+ yrs.

Experience

Bug Tussel Wireless Green Bay, WI Salesforce Administrator - 10/2023 - 03/2024

Managed daily Salesforce maintenance (Hands-On) and trained a Junior Admin for certification, ensuring operational excellence.

Designed and supervised the migration of Network Operations Center and tower operations from RT to Salesforce, seamlessly integrating existing RT elements to Salesforce standard objects.

Implemented a case prioritization system to streamline change request processes and enhance prioritization of maintenance and projects. Enabled automated approvals to improve work efficiency.

Used Flow and other supported automation tools to streamline sales and service operations and processes.

TASC/BASIC Madison, WI Salesforce Administrator - 05/2020 - 09/2023

Designed and executed a custom case prioritization system to efficiently manage incoming requests and improve documentation and user visibility.

Worked with MasterSolve consultant to migrate acquired company CRM data from SugarCRM and other systems to Salesforce while maintaining data integrity and accuracy.

Collaborated with the CloudTegic consultant to implement Pardot and build automation for lead conversion across two business units.

Customized the UI and security settings to support two competing business units on a single Salesforce instance.

Managed and trained a team of 5 Junior Admins across diverse departments to support Salesforce operations and drive project initiatives.

Established a Salesforce Management Committee to define the roadmap, prioritization, and release protocols, ensuring cohesive system enhancements.

Trained and supported Sales Support SMEs to elevate end-user support and optimize system usage.

TASC Madison, WI Jr. Salesforce Admin - 02/2019 - 04/2020

Responsible for all SFDC user requests and training of sales teams and management.

Built leadership reports and dashboards which changed how sales management coached and managed sales teams.

Spearheaded training and adoption of Salesforce Lightning for national sales teams and sales managers, increasing adoption to 100% and improved user experience.

Education

Certificate Degree Project Management - Madison Area Technical College (Madison College) Madison, WI

o4.0 GP in all classes

Associate Degree Architecture - Madison Area Technical College Madison, WI

Certifications Cont…

Certifications

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Administrator

Trailhead Superbadges:

oBusiness Admin Specialist

oLightning Reports & Dashboards Specialist

oSecurity Specialist

Trailhead - Ranger Rank

Tech Badge - Microsoft Excel Introductory

Tech Badge - Critical Thinking Excel Introductory

Tech Badge - Fundamentals of Microsoft Project

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