Senior Desktop Administrator

Adolph Ramirez III

Tel: 713-***-****, E-mail: **********@*******.***

ACCOMPLISHMENTS

** *****’ experience in IT Infrastructure support and management

Migrated multiple sites from an on-premises Active Directory Environment to a Microsoft Azure Tenant

Project Manager for Wireless Core and Infrastructure migration at NRG Stadium

Facilitated multiple company M&A to primary network infrastructure

Trained multiple IT Analysts for positions across the US.

EXPERIENCE

Equus Workforce Solutions, Houston, TX February 2024 – Current

Senior Desktop Administrator

Administrator responsible for support, maintenance and projected growth of Network Infrastructure, Staff and Resource System Fleet, Applications and peripherals for the EWS Gulf Coast Project.

Facilitated the migration of all staff users and systems to the Equus Microsoft Azure Tenant from an in-house AD

RingCentral Administration of 100 users and fax lines

Provide Network and System support and troubleshooting for staff members and resource devices

Conduct regular inventory audits according to schedule and adhered to SOPs regarding inventory regulations

Developed and implemented a plan, complete with budget, to replace all EOL systems within a projected timeline

Managed EOL hardware processes, maintaining compliance with company and HGAC Board protocols

Coordinated with vendors and established contracts regarding ISPs, site security, cameras, MFP devices and metering

Developed a standardized image for migrating all customer systems to Windows 11

Q-Bits Communication, Houston, TX March 2023 – January 2024

Network Admin

Administrator responsible for Infrastructure design, implementation, and support of multiple customers with varying needs

Created company tier support list existing of hardware, software, and security recommendations

Implemented and maintained multiple customer’s local WAN, SD-WAN (Meraki Cloud), Firewall (Forti-Manager), LAN, and WLAN

Designed network assessment documentation to determine requirements and expectations of new and existing customers

Ran, terminated and certified Cat5/6/6a and fiber cabling.

Provided local network and desktop support including system migration, application and printer support, VoIP phones, and server access

BrandSafway, Pasadena TX December 2007 – February 2023

Regional IT Analyst, Gulf Coast

IT Analyst responsible for providing IT Infrastructure support to multiple sites and employees located in East Texas

Managed Active Directory to create, modify and maintain user profiles and OU’s

Project Management: Collaborated with multiple departments in M&A migration and consolidation projects

Provided IT support to 800+ users at 45 sites including: desktop/laptop, network, mobile device, and application support

Responsible for Standardization of sites to company compliance. Including:

oSD-WAN / LAN / WLAN / Firewall and Broadband hardware

oTeams Dialer Migration from existing PRI or IP phone systems

oDesktop/Laptop deployment and EOL replacement

oA/V conference room installations and maintenance utilizing Logitech Rally+ and Microsoft Tap hardware

oServer maintenance and migration to Cloud (Windows Server 2012, 2016 and 2019)

Created model for Office-in-a-Box solution for remote locations utilizing Digi EX15 LTE modem or ATT Nighthawk

Designed and implemented a company model for Hiring centers across North America utilizing Faronics Core and Winselect for remote management and sustainability, which cut travel cost by 70%

Created system images for mass deployment utilizing Macrium Reflect software application

Utilized strong documentation skills to create inventory documentation and Q&A documents for our employees

EDUCATION

San Jacinto College, Pasadena TX December 2012

Associates of Computers Science – Cisco Administration

SKILLS

Microsoft Azure, HappyFox, Bomgar, DeepFreeze, Microsoft Authenticator, Active Directory, Project Mgmt, Bitlocker, VoIP, VMWare and Hyper-V support, Cisco IOS, Meraki Core, Fortinet Manager, SonicWall, RDP, TeamViewer, AnyConnect LogMeIn, Microsoft Remote Assistance, Server 2012/16/19, Faronic Core w/Winselect, Macrium Reflect, QuickBooks support

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