Customer Service Los Angeles

Thomas Loversky

Manhattan Beach, CA *******@*****.*** +1-310-***-****

SUMMARY

A highly motivated and experienced professional with a strong work ethic and diverse background seeks a position that will allow him to utilize his skills and continue his passion for success and helping others. EXPERIENCE

Administrative Director

SOI Counseling and Psychological Testing May 2025 - July 2025, Manhattan Beach, CA

• Scheduled meetings and appointments, effectively managing calendars to optimize time management.

• Responded to inquiries from clients, vendors, and employees in a timely manner.

• Maintained confidentiality of sensitive information while handling administrative tasks.

• Provided exceptional customer service, ensuring high levels of customer satisfaction and loyalty.

• Utilized CRM software to track leads, manage pipeline, and analyze sales data for strategic decision-making. Legal Marketing and Customer Service Consultant

Self Employed March 2021 to July 2023 - July 2023, Manhattan Beach, CA Collaborated with legal clients to revamp sales, marketing, and customer service processes by conducting needs assessments and aligning suggestions with firm priorities.

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Devised multi-channel marketing initiatives tailored to law firm objectives, integrating digital outreach and traditional advertising to enhance client engagement and brand visibility.

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Design Consultant

Renewal by Andersen December 2020 - April 2022, Norcross, GA

• Facilitated in-home consultations by leveraging communication skills to understand client requirements and collaborate on design objectives.

• Leveraged needs analysis techniques to assess customer requirements and recommend home renovation solutions using CRM software. Presented tailored window and door product solutions during client appointments, utilizing product knowledge to align offerings with individual design preferences and budget considerations.

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President

Unite the People January 2017 to September 2020 - September 2020, Long Beach, CA Collaborated with the CEO and cross-functional teams to launch a nonprofit focused on prison sentencing reform, utilizing leadership and stakeholder engagement to advance organizational mission.

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Directed non-profit operations to expand access to affordable legal representation for incarcerated individuals seeking sentence reduction, leveraging legal knowledge and resource management.

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Fostered partnerships with state legislators and community stakeholders through ongoing advocacy efforts, utilizing research and legal expertise to influence policy on inmate early release during the COVID-19 pandemic.

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Criminal Attorney

Thomas R. Loversky Attorney at Law May 1993 to April 2020 - April 2020, Manhattan Beach, CA Implemented client-focused defense plans that prioritized long-term recovery outcomes, using legal analysis and comprehensive documentation management.

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• Managed an associate and support staff.

President

Pier 3 Entertainment January 1994 to December 2007 - December 2007, Redondo Beach, CA Oversaw end-to-end operations of an entertainment marketing firm, utilizing project management tools and process optimization to coordinate brand integration across film, television, and video games.

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• Clients included Google, Volkswagen, Cadbury Schweppes, and Activision. Directed contract negotiations and executed licensing agreements with entertainment and technology industry clients, applying negotiation and Microsoft Office skills for efficient workflow.

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Los Angeles Deputy Public Defender

Los Angeles Public Defender's Office May 1989 to May 1993, Los Angeles, CA

• Represented indigent criminal defendants in all phases of their criminal case.

• Conducted plea negotiations, preliminary hearings, motions, and jury trials. Outside Sales Representative

Chesterton Inc. June 1984 to June 1986 - June 1986, Chicago, IL

• Responsible for a sizable sales territory in the Chicago area selling industrial products to factories and local government entities. Assistant Director of Admissions

St. Xavier University May 1983 to June 1984 - June 1984, Chicago, IL

• Responsible for offsite recruiting in the Midwest region.

• Responsibilities included developing a brand marketing plan for the University, public speaking, and managing a multi-state territory. EDUCATION

Juris Doctor in Law

Loyola Law School • Los Angeles, CA • 1988

Bachelor's degree in History

St. Norbert College • De Pere, WI • 1983

INVOLVEMENT

Volunteer

• Volunteer: Youth Baseball, AYSO Advanced Coach, CalSouth Soccer E License, Active 20-30. SKILLS

Sales Skills, Sales Management

Strong Writing and Communication Skills

Skilled at Strategic Planning and Research

Google Suite (15+ years), Microsoft Office (15+ years) Process Improvement, Project Management, Marketing Strong Work Ethic, Works well with others

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