Customer Service Sales Manager

PAWTUCKET, RI *****

TEL# 401-***-****

EMAIL: ******@*****.***

OBJECTIVE: Sales and Customer Service

Seeking a position that will allow me to utilize my professional expertise, at the same time prepare me for growth within the company. Over 15years experience in sales, customer service, and management. I’m an expert PC Technician with over 7 years experience in software and hardware. Aggressive, enthusiastic and energetic self-starter able to represent my company with dignity and professionalism. Can be counted on to complete assignments without supervision. ZÉ DESOUSA

31 GARDEN ST..

SKILLS:

* Management Expertise, Sales, coaching,Customer Services and building relationships

* Software Installation, Windows 98,Network Plus

* Hardware Installation, Windows NT, Network Essentials

* Troubleshooting,Windows 2000,Internet/Intranet

* PC Diagnostics, Windows XP,Remote Desktop

* Windows Vista, Windows 7 Server 2000, Receiving Phone IVR

* DM 1000 Shipping, Series 8 Accent, Polyglot

*Chrome OS, Android OS, Google Services, Google Docs,Sheets,Slides,

WORK HISTORY:

*Premium Retail Services/Gem and Lead Gsm 05/15 To Present

My responsibility as a Gem when the Google program first started on June 2015 was building relationships with Best buy. After that I would conduct training with rsa's and management team on Google hardware and software also helped with sales and answer any questions there Customers might have.Also whenever Bestbuy has a entire store training I was always invited to participate on training the stores on Google products and services.After 6 months been a Google Experience Manager I had the opportunity to grow and develop my skills and got promoted to the Lead Google sales manager.

MARKETSOURCE/HP 09/09 mel TO 05/15

Job responsibility is sales and customers service, training associates and introducing and demo products to customers and answer any questions.

*RAC/National product service 11/08 TO 03/09

My job at RAC was based on product repairs, when I would come into work I would have to look at a mailbox, in which all the work assigned to me was place; I would do on average from about 10 to 15 laptops a day. All parts needed could either be taken from the spare parts section of the company, or if under warranty we would order the parts online. I would help customers resolved over the phone with questions or issues regarding their computers or laptops

*CVS/CARE MARK 09/06 TO 09/08

I work in the mailroom; my main priority at the workplace was to make sure that letters are all aligned with the corresponding envelopes using a Pitney Bowes Series 8 inserter machine. I also sort out checks and hand match with corresponding remits for pharmacies. Other Pitney Bowes equipment I am trained on are a Pitney Bowes DM1000 mailing machine, Pitney Bowes letter folder and Pitney Bowes sendsuite shipping system for sending out UPS, Federal Express and USPS shipments

*Adecco/CVS

I started at store rollout,helping techs transfer data and taking apart servers from one location to another, than from there I went to STS… additionally I’ve done projects including, Phone IVR, “Instant Office”, Penigrine, and also verified store hour changes for telecom and STS and lastly IP address maintenance. On a daily basis I contacted store managers about their “repetitive” store issues

Best Buy 08/04 TO 03/08

Geek Squad

Troubleshooting, repairing, recovering data, system tune-up cleaning and removing spyware, installing software and hardware. Sales and customer service. Demonstrated ability to listen effectively to customers needs and resolve their issues.

Burlington Coat Factory 05/05 TO 03/06

Department Manager

I over see shoe/men’s department and responsible of all corporate email regarding shoe/men’s, view daily markdowns, sales events and any other discrepancy involving merchandise. Responsible of merchandising pricing and skus, scheduling daily sales report, also BCF assets and its associates

John Hope Settlement House 06/03 TO 08/04

Pc Support and Networking

Troubleshooting and support for 90 computers and 60 printers, maintenance/cleaning. Basic training of staff on MS Word and excel. Website updates, daily back up of the server. Check system for viruses and spyware, report unauthorized user downloads

EDUCATION:

COMPUTER- ED INSTITUTE OF LINCOLN RHODE ISLAND - Pc Tech. 2003

COMMUNITY COLLEGE OF RHODE ISLAND - Fire Sci. 1998

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