Technical Support Customer Service

Location:

Salary:

Posted:

September 05, 2025

KAELYN JONES

Conroe, TX 77304

Email: ***********@*****.***

Employment History

**/****-**/**** ************* Specialist, Insurance Claims and Policy Processing Clerks Fidelity National Home Warranty, Concord, CA

Responsible for reviewing HVAC insurance claims and determining the necessary settlement for the clients and involved parties.

Ensured timely and accurate processing of warranty claims in compliance with company policies.

Collaborated with field technicians and clients to clarify warranty coverage and expedite resolutions.

11/2019 -04/2023 Refrigeration Technician (Refrigeration Tech), Home Appliance Repairers Sears Home Services, Houston, TX

Installed, serviced, and repaired household and commercial refrigeration appliances, including refrigerators and ice-makers.

Responded swiftly to customer inquiries and malfunctions, diagnosing and resolving issues effectively.

Provided repair estimates and timelines, factoring in product warranty coverage. Maintained accurate billing, invoicing, and service documentation

Education History

09/2019 HVAC/R Technician

Vocational School Certificate

Houston Trade Training, Houston, TX

08/2013 hyac

High School Diploma

Hastings High School, Houston, TX

Occupational Licenses, Certificates and Training

09/2019 EPA Universal Licensed

Air Conditioning Contractors Of America (ACCA)

09/2019 Registered HVAC/R Technician

Texas Department Of Licensing And Regulation

Detailed References

Maria Shoptaw, Team Lead

Fidelity National Home Warranty

Paige O Connor, HVAC Trade Expert Authorizer

Fidelity National Home Warranty

Michelle Thomason, HVAC Trade Expert Authorizer

Fidelity National Home Warranty