Customer Service Experience

Jason R. Page

Contact information : 202-***-**** ● ************@*****.***

Objective

Reliable and hardworking professional with hands-on experience in warehouse operations, skilled laborer, and customer service. Seeking a position where I can bring strong physical stamina, attention to detail, and a customer-first attitude to support efficient workflow, accurate order fulfillment, and provide excellent customer experience.

Work Experience

Target Fulfillment Center Warehouse, Upper Marlboro, MD August 2023-Current 40hrs/week

Forklift Operator-Warehouse Associate

Operate forklifts and Electric Walkie Rider Pallet trucks safely and efficiently handling large shipments.

Load and unload trailers and move merchandise throughout the warehouse in a timely manner.

Utilize warehouse management systems (WMS) to track product movement.

Perform daily safety inspections on equipment and report any issues.

Stack and organize pallets and material in designated areas.

Assisting with inventory checks and cycle counts.

Maintain a clean, organized and safe work environment.

Follow all safety procedures and company policies.

CVS Drug Store, College Park, MD October 2022 – July 2023 30hrs/week

Overnight Manager

Greeted and assisted customers daily and addressing customer concerns working in 24 hrs. store.

Operated the cash register to process transactions accurately and efficiently.

Stocked shelves and replenished inventory to ensure product availability.

Supported front store and pharmacy teams as needed.

Performed price checks and assisted customers with product location.

Maintained cleanliness and organization of the sales floor, stockroom and checkout areas.

National Service Construction, Inc., Washington, DC December 2017 – Sept 2022 40hrs/week

Skilled Laborer

(Independent Contractor)

Assisted with general construction tasks as assigned in both the demolition and restoration of various sites in the DC-Metro area, including but not limited to Howard University Dormitory Restoration and Taft Junior High School Remodeling.

Responsibilities included careful removal of materials being replaced, staging of new materials, assisting skilled journeymen with specific tasks upon request and preparing the worksite for scheduled activities of the day.

Continued to advance skillset of construction and remodeling tools, i.e., floor sanders, floor buffer and forklift.

Consistently called back to work on multiple projects based on excellent performance and reliability.

Hardhat Workforce Solutions, Herndon VA September 2014 – November 2017 40hrs/week

Skilled Laborer

Assisted with general construction tasks as assigned in the completion of the new Silver Line Metro Rail Station.

Responsibilities included installing and destressing rails, installing clips, rail joint bars, and insulators & chairs, stone fork shoveling and raking.

Performed quality control assessments to ensure 1-inch rail bed clearing prior to 3rd party inspections.

Skilled in a variety of air compression tools, i.e., jitterbug, drills, bolt tighteners and PVR wrenches.

Additional qualifications include blueprint reading, construction math, OSHA forklift certification, First Aid/CPR experience OSHA 10 and LEED 101.

Home Depot, Washington, D.C. January 2004 – August 2013 40hrs/week

Freight/Receiving Associate

Received, unload and check incoming freight deliveries.

Inspected shipments for accuracy, damage or missing items.

Organized and store materials in designated locations.

Processed and prepared outgoing shipments, including labeling and documentation.

Operated pallet jacks, hand trucks and forklifts.

Maintained cleanliness and safety of the receiving area.

Assisted with inventory counts and restocking of merchandise.

Communicated with customers as needed.

Education

Archbishop Carroll High School, Washington, D.C. diploma received 2003

Morgan State University, Baltimore, MD Sept 2003-May 2004

References Available upon request.

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