Store Manager
Resume:
Kyle Deshotel
Conroe, TX
****.********@*****.***
www.linkedin.com/in/kyle-deshotel-65145b377
Customer focused Store Manager with over 4 years of leadership experience and a growing foundation in IT support. Currently pursuing CompTIA A+ certification and applying technical knowledge daily to troubleshoot hardware and system issues. Known for resolving problems efficiently, mentoring team members, and delivering excellent service in fast-paced environments. Eager to transition into a dedicated IT support role. Store Manager
O’Reilly Automotive – Willis, TX (June 2021 – Present)
• Lead a team of 10+ associates, overseeing hiring, training, and performance development
• Resolve customer complaints and technical issues, often involving hardware diagnostics and system troubleshooting
• Apply IT knowledge to maintain POS systems, troubleshoot scanner/printer/card reader malfunctions, and support inventory software
• Collaborate with vendors and internal tech support to resolve system outages and ensure operational continuity
• Manage payroll to maintain profitability and grow sales volume Retail Service Specialist
O’Reilly Automotive – Conroe, TX (Jan 2019 – May 2021)
• Managed store operations during evening shifts, including cash handling and customer satisfaction
• Provided technical assistance to clients on automotive systems and electronic components
Certifications
• CompTIA A+ Certification (In Progress – Expected Completion: Fall 2025)
• Rescue Diver Certified – 2012
Technical Skills
• Troubleshooting: Hardware diagnostics, peripheral setup, system troubleshooting
• Software: POS systems, inventory management platforms, Microsoft Office, timekeeping management, Salesforce
• IT Knowledge: Basic networking, system maintenance, printer/scanner support, electronic repair, soldering, interpret wiring diagrams, and cabling
• Active learning: Python, Visual Studio, Unity game engine, A+ Cert
• Soft Skills: Leadership, customer service, documentation, multitasking
Contact this candidate