Customer Service Dispatch Operations

TANISHA SMITH

**** *. ******** *****, ******, LA 70058

C: 504-***-**** *************@*****.***

Dynamic professional with expertise in Customer Service, Healthcare Administration, Contract Management, and Dispatch Operations.

Proven ability to exceed performance goals while building strong client and team relationships. Skilled in problem solving, conflict resolution, and maintaining compliance in fast paced, high stress environments. Recognized as a dependable leader with exceptional organizational, communication, and technical skills. SKILLS

• Contract Administration &

Compliance

• Dispatch Operations & Fleet

Coordination

• Electronic Health Records • HIPAA Compliance

• Insurance Verification • Medical Terminology

• Cash Handling/POS Systems • Staff Training/Leadership

• Conflict Resolution • Customer Service

• MS Office Suite • Data Management

• Organizational Skills • Detail Oriented

WORK HISTORY:

PosiGen

Contract Specialist and Dispatcher // St. Rose, LA // October 2021 – August 2025

• Ensured timely fulfillment of contractional requirements by closely monitoring progress and addressing potential issues proactively.

• Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.

• Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.

• Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering, and closing out contract to achieve seamless transition at all levels of procurement.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

• Directed dispatching, routing, and tracking of many fleet vehicles.

• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

• Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.

• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

• Generated reports to track deliveries and maintain proper records and documentation.

• Consistently met performance metrics for call handling, contributing to the overall success of the department.

• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Jefferson Parish Human Services Authority

Registration & Check-In Coordinator // Marrero, LA // June 2019 – October 2021

• Served as first point of contact for patients ensuring comfort, dignity, and confidentiality.

• Registered patients by collecting demographic, insurance, and medical information.

• Scanned and uploaded patient documents into the electronic health record system in compliance with HIPAA regulations.

• Scheduled and confirmed appointments, resolving scheduling conflicts efficiently.

• Obtained all required patient/guarantor signatures for admissions and treatment.

• Assist with new employee training as delegated by Manager.

• Knowledge and awareness of the importance of diversity in a behavioral health care setting.

Tulane Lakeside Hospital for Women and Children

Dietitian // Metairie, LA // June 2015 – June 2019

• Delivered nutritional counseling and therapeutic diet plans for patients.

• Educated patients on meal preparation, exercise, and long-term wellness.

• Supervised staff and food preparation ensuring compliance with safety and sanitation standards.

• Monitored quality control procedures and improved dietary services based on surveyed results.

Ochsner Hospital

Diet Tech // Jefferson, LA // March 2013 – September 2015 New Orleans Original Daiquiris

General Manager // New Orleans, LA // January 2009 – October 2014 IHOP

Assistant General Manager// New Orleans, LA // November 2007 – September 2013 EDUCATION:

Bachelor of Science – Biology

University of New Orleans//New Orleans, LA//2007

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