Customer Service General Manager

Mercedes Daggins

**** ******* ** ******* ** *****

313-***-**** • ***************@*****.***

Objective

Highly motivated and results-oriented professional with 7+ years of experience in customer service seeking a challenging role where I can leverage my skills to contribute to the company's success.

Work Experience General Manager 8/2024-5/2025

KFC

Oversee daily operations, including opening and closing procedures, food preparation, cooking,

and serving, to ensure efficient and timely service.

Monitor and control inventory levels, ensuring proper stock rotation, making supply orders, and

minimizing waste to optimize cost efficiency

Implement and enforce company policies and procedures, including food safety and hygiene

guidelines.

Weekly schedules, organizing time off request. Scheduling interviews with potential employees, weekly staff meetings, and disciplinary meetings. Administrative Assistant 8/2020-8/2024

Detroit Service Learning Academy

Communicating with parents or guardians about feedback and concern.

Tracking children's progress, routines, and interests.

Utilizing trauma-informed adult-child interaction skills.

Maintaining incoming and outgoing phone calls. Dispatch Manager 11/2017-8/2020

Second Samual Transportation (Amazon)

Assigning daily routes and vehicles to drivers,

Handling incoming and outgoing calls and troubleshooting incidents for drivers. Creating weekly schedules, organizing time off request. Scheduling interviews with potential employees. Assisting in the field. Information Specialists I 5/2014-10/2017

Third Judicial Court

Provide high-volume customer service w/ litigants

Extensive training on MICSES and Odyssey

Prep/research for initiating FOC court cases (CAPAAM)

Assist in maintaining case records and other case information within multiple databases,

spreadsheets and logs.

Utilize MICSES and Odyssey court databases to document, retrieve and update court party data

References

Michelle Lowe 313-***-****

Jazmin Warlix 313-***-****

Carlethia Cooper 313-***-****

Education Utica High School 9/2005-5/2009

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