High School Customer Service
Resume:
EDWARD KAMAU KIBICHO
070*-***-*** ️ *************@*****.***
Nairobi, Kenya
PROFESSIONAL SUMMARY
Resourceful and results-driven Professional Architect with a strong technical background and diversified experience across construction, automotive supervision, and transportation sectors. Adept at leading technical teams, ensuring operational efficiency, and delivering quality-focused outcomes. Demonstrated ability to manage time-sensitive projects, coordinate multidisciplinary teams, and apply architectural knowledge practically and innovatively. Recognized for reliability, technical competence, and excellent leadership. Passionate about continuous learning, innovation, and service excellence.
EDUCATION
Technical University of Kenya
Bachelor of Architecture
From 2016 to 2019
Riabai High School
Kenya Certificate of Secondary Education (KCSE)
From 2011 to 2015
PROFESSIONAL EXPERIENCE
Impala Transport Ltd. – Nairobi, Kenya
Position :Driver from August 2023 – Present
A reputable and nationally recognized logistics and transport company
Key Responsibilities:
Ensuring timely and safe delivery of goods to multiple destinations across Kenya.
Conducting daily pre-trip and post-trip inspections to maintain vehicle functionality and safety.
Maintaining detailed delivery logs and customer delivery confirmations.
Adhering to all traffic rules, safety protocols, and company transport policies.
Coordinating with dispatch and logistics teams to plan optimal routes.
Key Achievements:
Maintained a 100% clean driving record with zero incidents.
Recognized for punctuality and professional customer service.
Improved delivery efficiency by suggesting optimized routes.
Extreme Car Services – Nairobi, Kenya
Supervisor December 2022 – April 2023
A busy automotive service center dealing with diagnostics, repairs, and general vehicle maintenance
Key Responsibilities:
Oversaw daily operations, workflow scheduling, and technician coordination.
Ensured adherence to safety, service, and quality standards in all vehicle maintenance services.
Resolved customer concerns and provided service estimates and progress updates.
Trained junior staff and promoted teamwork and service excellence.
Maintained inventory of auto parts and facilitated timely procurement.
Key Achievements:
Awarded Employee of the Year – 2023 for outstanding leadership and performance.
Reduced service turnaround time by 20% through workflow reorganization.
Increased customer satisfaction by improving service quality and responsiveness.
Oak Construction Company – Nairobi, Kenya
Head Technician (Contract) January 2021 – May 2022
Contract-based employment in a multidisciplinary construction firm
Key Responsibilities:
Led a team of technicians on site to execute architectural and structural plans.
Oversaw installation, inspection, and quality control of structural components.
Liaised with architects and engineers to ensure design specifications were met.
Supervised equipment handling and site safety compliance.
Prepared progress reports and conducted technical briefings.
Key Achievements:
Delivered five major residential and commercial projects within deadline and budget.
Streamlined project workflows leading to a 15% increase in operational efficiency.
Trained junior technicians, improving overall team performance and knowledge transfer.
KEY SKILLS
Technical & Professional Skills
Blueprint Interpretation & Drafting
Site Supervision & Quality Assurance
AutoCAD, Revit, and ArchiCAD Proficiency
Construction & Structural Analysis
Fleet Management & Logistics Coordination
Vehicle Maintenance & Defensive Driving
Staff Leadership and Team Coordination
Soft Skills
Excellent Communication & Interpersonal Skills
Problem Solving and Critical Thinking
Time Management & Deadline Adherence
Client Relationship Management
Attention to Detail
Multitasking Under Pressure
CERTIFICATIONS, SEMINARS & AWARDS
Art in the Open Exhibition – Seminar on integrating creativity in urban architecture
Employee of the Year – 2023, Extreme Car Services
HOBBIES & INTERESTS
Sports (Football, Athletics)
Volunteer Work and Community Service
Attending Industry Seminars and Exhibitions
REFERENCES
Mr. Patrick
Head of Transport
Madam Misati
Lecturer – Technical University of Kenya
Madam Esther Mbugua
Headteacher – Kibiku Primary School
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