Customer Service On-Site
Resume:
Isabel Leon
Customer Service
*************@*****.***
Professional Summary
Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency. Hardworking Cashier and Stocker proficient in Stocking merchandise, cleaning work areas an answering customer requests. Offering excellent communication and problem-solving skills Authorized to work in the US for any employer
Work Experience
The pete store
The Pete Store-West Palm Beach, FL
January 2023 to Present
Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer. Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Customer service monitoring
Miami Parking Authority-Miami, FL
May 2022 to January 2023
• Remotely monitor facilities for errors, security violations, etc.
• Communicate with on-site personnel to resolve customer service issues and dispatch field personnel and technicians.
• Serves as a central communication hub for all departments to support field personnel and execution of duties.
• Dispatches personnel to respond and resolve customer complaints.
• Monitors payment platforms, security systems, and radio frequency to proactively identify and resolve customer service issues at MPA facilities.
• Scan and invoice.
• Manage large amounts of incoming calls
• Troubleshooting all technical issues.
• Verify account information.
Service Writer
Advantage Golf Cars-Miami, FL
December 2019 to June 2022
• maintaining a central calendar of data related to bringing in and out of cars.
• answer questions from customers and service providers
• Greeting customers and asking them to explain the car issue.
• Writing up customer information.
• Communicating customer information to a technician.
• Inputting customer and vehicle information into a customer relationship management system and service database.
• Billing clients and managing work transactions
• Responding to customer questions and communications during the service process
• Educate clients about the company’s products, services and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Record customer details and transactions.
• Serve as a link between customers and different departments in the organization. Customer Service/Cashier/Sales
Lowe's-Hialeah-Hialeah, FL
September 2017 to June 2020
• Assisting customers with merchandise needs.
• Maximized the sales and security of the workplace.
• Customer Service assistance with warranty purchase.
• Developed a motivational and high energy environment. Customer Service
Bare Feet Shoes-Miami Gardens
April 2014 to July 2015
• Performed various customer service duties.
• Upsell company products and services to customers and meet target sale conversions.
• Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution.
• Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction Education
High school diploma
Keystone High School - Miami, FL
December 2017
Skills
• Upselling
• Mechanical knowledge
• Spanish
• Cash handling
• Typing
• Excel
• Retail Sales
• Customer service
• Computer Skills
• Customer Service
• Efficient with internet research, Microsoft Word, Excel, Business Work's programs, including excellent oral and written communications skills. When given the opportunity I would be a resourceful addition to your expanding upscale business. communications Stocking Skilled problem solver Motivated team player Excellent work ethic
• Dealership experience
• Retail sales
• Sales
• Cash Handling
• Bilingual
• Call Center
• Auto estimating
• Cash register
• Service writing
• English
• Cashiering
• Sales
Certifications and Licenses
Driver's License
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