Customer Service Desk

John Clark

802-***-**** *************@*****.*** Brattleboro, VT 05301

SUMMARY

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. SKILLS

Marketing

Vendor management

Conflict resolution

Sales techniques

Contract management

Goal setting

Project management

Change management

Policy implementation

Sales management

Documentation and reporting

Competitor research

Employee onboarding

Disciplinary techniques

Customer service

EDUCATION

BACHELOR'S OF SCIENCE

BUSINESS MANAGEMENT, Champlain College, Burlington VT Expected in December 2024 Graduation Date: December 2024

Project management

Marketing

Team projects

Conflict resolution

Word, Excel, PowerPoint

Business Ethics

WORK EXPERIENCE

Service Desk Associate/Supervisor, Golub Corporation, January 2021-Current Brattleboro, Vermont

Company Overview: Market 32

Collect and balance all drawers at the end of the night

Count safe before shift to ensure balances equal daily

Assist cashiers with ringing out customers when the lines are full.

Ensure all employees are delivering excellent customer service.

Provided technical support to customers via phone, email, and chat.

Ensured proper documentation was maintained for all service desk incidents.

Maintained accurate records of customer interactions, inquiries, and resolutions.

Tracked service desk tickets using help desk ticketing system.

Investigated complex issues and escalated them to appropriate teams when necessary.

Created user accounts in order to provide access to required resources and services. Security Guard, US Securities Associates, January 2014-January 2019 St. Albans, VT

Provide a secure environment for the guests of Mt. Ascutney Resort Hotel.

Conducted daily security patrols of assigned areas.

Enforced safety regulations and monitored access control points.

Responded to alarms, emergencies, and disturbances.

Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.

Observed surveillance cameras for any suspicious activity or intruders. Sales Associate, Wal-Mart Supercenter, January 2011-January 2014 Hinsdale, NH

Customer service on the sales floor.

Forklift and baler operation.

Cash register experience.

Greeted customers and provided exceptional customer service.

Provided accurate information about products, prices and services.

Processed transactions using a point-of-sale system.

Maintained up-to-date knowledge of store merchandise and policies.

Built relationships with customers to encourage repeat business.

Restocked shelves as needed to ensure sufficient inventory levels. Manager, Home Depot, January 2004-January 2009

Greenfield, MA

Trusted to handle many financial aspects of the store, including paychecks.

Delegated tasks to all employees to stock the store.

I wrote employee reviews to be approved by Human Resources.

Coached, mentored and trained team members in order to improve their job performance.

Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Established processes to ensure efficient workflow throughout the organization.

Resolved conflicts between employees by providing guidance on company policies and procedures.

DEAN LIST'S HONOR ROLL

Dean's List Honor Roll (2023) Champlain College

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