Team Member Customer Service

Teresa W. Watson

*** ***** ****** ***, ********** NC 27577 919-***-**** ********@*****.***

Professional individual with 12+ years' experience in case management and customer service. Effective in both verbal and written communication skills in relating to customers and community partners. Reliable, cooperative and committed team member.

EDUCATION:

MASTERS IN PUBLIC ADMINISTRATION SEPTEMBER 2013 STRAYER UNIVERSITY

BACHELOR IN BUSINESS ADMINISTRATION MAY 2009 MT. OLIVE COLLEGE

ASSOCIATE PARALEGAL TECHNOLOGY MAY 2004 JOHNSTON COMMUNITY COLLEGE

EXPERIENCE:

JULY/2024 – PRESENT

PROGRAM ANALYST USDA FARM SERVICE AGENCY

·County Office Technical expert in procedures, regulations and operations.

·Prepare yearly program reports, correspondence, and maintain files.

·Communicate effectively with management, customers and team member to obtain, clarify, verify or share pertinent information.

·Verify farm ownership through research of deeds and local government records.

·Plan and conduct work independently in accordance with established guidelines.

·Interpret and explain procedures, program regulations and forms to farmer, customers and other agency personnel.

JANUARY/2023 – PRESENT

INSTRUCTOR JOHNSTON COMMUNITY COLLEGE

·Develop training plans based on user’s knowledge and skills gap.

·Present training materials, such as instructor lead training sessions and guided hands-on training.

·Adapt training materials to the user’s level of knowledge and learning style.

·Facilitate training sessions by going over the material and addressing any questions or concerns

AUGUST/2015 TO JULY/2024

PROGRAM TECHNICIAN USDA FARM SERVICE AGENCY

·Utilized various web-based software applications to maintain producer data and processing.

·Maintained a high degree of initiative and judgment in planning, execution of tasks and problem resolution.

·Endured that Personally Identifiable Information was protected at all times by exercising controls and safeguards to preserve the integrity and confidentiality of material containing personal information.

·Interpret and explain procedures, and program regulations.

JULY/2014 TO AUGUST/2015

INCOME MAINTENANCE CASE MANAGER DEPARTMENT OF SOCIAL SERVICES

·Interacted and communicated effectively by developing a positive relationship with people of diverse socioeconomic and educational backgrounds.

·Applied accuracy and detail when completing applications and entering calculations of income and deductions in governmental systems.

·Interpreted and applied policy and advised or referred applicants to other program agencies as appropriate.

·Conducted interviews with applicants to explain the benefits process and eligibility requirements for food and nutrition benefits.

DECEMBER/2003 TO JUNE/2014

WORKFORCE DEVELOPMENT CASE MANAGER JOBLINK CAREER CENTER

·Interviewed and collected necessary documentation from customers to determine needs and if they meet basic eligibility requirements for federally funded programs.

·Maintained completed, accurate and timely case notes and related records in manual and or electronic systems.

·Conducted scheduled interview workshops in office and classroom settings.

·Monitored work activities on caseloads to ensure that cases were clearly and thoroughly documented.

·Provided guidance, assistance and referrals to customers as needed to enable steady progress toward objectives.

·Maintained follow-up contacts for twelve months after participants exited training programs to ensure program performance goals were achieved.

VOLUNTEER WORK:

Financial Treasurer - Develop and implement quarterly income statements. Ensure sufficient funds are available to meet ongoing operational requirements. Assist with evaluating the financial aspects of the church.

Pastor: Richard Johnson 919-***-****

REFERENCES

Preston Brown, Director- USDA Farm Service Agency, 919-***-****, Supervisor

Brenda Harris, Director- Johnston Community College, 919-***-****, Supervisor

Ramell Okley, Director - Johnston County Job Training, 919-***-**** / Retired

Floria Oates-Williams- USDA-Rural Development 919-***-**** / Co-Worker

Edward Johnson- 919-***-**** / Personal

Contact this candidate