Program Manager Project

Trupti Verma

Agile Program Manager SAFe Release Train Engineer Vendor & Team Management Senior Project Manager

******.*****@*****.*** www.linkedin.in/trupti-verma26 +1-724-***-****

Results-driven SAFe 6.0 Certified Agile Program Manager & Release Train Engineer with 18+ years of success in leading high-impact IT programs from Banking and Financial Services domain. Proven expertise in Agile (Scrum, SAFe), SDLC/PDLC, and executive-level stakeholder engagement to deliver mission-critical, multi-million-dollar ($5M+) large size programs on time, within budget, and with 85%+ success rate. Recognized for driving continuous improvement, cross-functional team excellence, and strategic value delivery across global markets. Authorized to work in the USA (L2S Visa).

COMPETENCIES

Core: Agile Program Leadership, Release Train Management, Program Portfolio Management, Strategic Planning, E2E Program / Product delivery, Stakeholder Reporting, Business Value Delivery, Budget Management, Risk Roaming and Management, Project Compliance Audits, KYC Domain Knowledge, Production Support and Operations management

Tools: MS OFFICE (Word, Excel, PPT), JIRA, JIRA ALIGN, Confluence, iObeya, Microsoft Project, Visio, Power BI, Service Now

Certifications: Certified SAFe 6.0 Lean Portfolio Manager (LPM), Certified SAFe 5.0 Release Train Engineer (RTE), Certified SAFe 6.0 Product

Owner/Product Manager (POPM), SAFe 5.0 Agilist, Certified Scrum Master Scrum Alliance)

Soft Skills: Leadership, Executive Communications, Problem-solving, Collaboration, Adaptability, Negotiations, Empathy

PROFESSIONAL SUMMARY

Led cross-functional, end-to-end integration of a new KYC vendors/ methods across APAC and EU, boosting KYC conversions and delivering €8M in incremental revenue YoY.

Delivered multi-year, high-velocity programs exceeding $5M across strategic, multi-region growth initiatives in KYC, Compliance, Payments, and Financial Services.

Expert management of full program lifecycle — from ideation and prioritization to deployment, commercialization, and production support — ensuring 85%+ on-time delivery and ~30% gross margin.

Directed and developed teams of 35+ across Angular, Mobile Native/Hybrid, and Mainframe technologies, overseeing onboarding, allocation, and performance optimization.

Skilled in Agile (Scrum, SAFe), Waterfall, and Hybrid delivery models with deep expertise in SDLC/PDLC management and CXO-level stakeholder engagement.

Spearheaded Release Train activities and PI planning for KYC, Conversion, and Retention programs; facilitated Inspect & Adapt workshops to implement corrective actions and boost delivery predictability.

Strong track record in budget governance, profit optimization, RAG reporting, and quality management.

Proven capability in Program Portfolio Management, Agile Transformation, Change Management, and Governance

Recognized for servant leadership, clear communication, and collaborative problem-solving; actively contributed to organization-wide recruitment and resourcing strategies.

EXPERIENCE SUMMARY

Agile Program Manager, Project Management

Western Union / Pune / Nov 2020 - Present

Programs – Digital KYC, Conversion, Digital Growth, Governance

•Directed 5 Scrum teams delivering strategic KYC, Retention, and Data Remediation programs worth $0.5M–$5M+.

•Achieved ~$4.2M operational savings via call centre volume reduction and self-service adoption.

•Drove 14% increase in conversion rates across European markets through targeted product delivery.

•Delivered programs generating ~$10M revenue with > 85%+ success rate.

•Established Agile frameworks in JIRA, Jira Align, iObeya, Confluence for enhanced visibility and collaboration.

•Led risk identification & ROAM, mitigating delivery blockers proactively.

•Conducted Inspect & Adapt workshops, executing corrective actions to boost team velocity and predictability.

•Conducted weekly program synch connects for Stakeholder Reporting, Alignment between cross functional teams and maintaining project momentum.

•Developed governance reporting mechanisms and migrated workflows from Epic to Feature level for better tracking.

•Partnered with HR for PMO hiring and onboarding, strengthening organizational delivery capacity.

Noteworthy Programs/ Projects delivered:

oEntrust (new Vendor) Integration for ID + Selfie (€8M in incremental revenue YoY)

oData remediation across NA, APAC, EU to ensure KYC compliance as per regional guidelines (Introduced $ 4.2 M operations/ regulatory savings)

oLaunch multiple KYC methods (resulting in 14% increase in conversion rates in the markets like Spain, Netherlands)

Key Achievements: SALTY Award, multiple STAR Awards, CXO recognition for program management excellence.

Project Manager, Senior Project Lead, Scrum Master

Zensar Technologies Limited/ Pune/ Jun 2015 - Oct 2020

Clients – Morrison Group Services, Nedbank, Internal Projects – CIO Org

•Responsible for deliverables and performance management of 35+ team members across various projects including Telecom App Store, MGS SFDC Enhancement and NedBank.

•Led cross functional delivery teams for end-to-end onboarding of new clients, from RFP to steady-state operations.

•Improved delivery efficiency by optimizing sprint planning, resourcing, and workload distribution resulting in project profitability by upliftment by $500K

•Interacted with clients, conducted demos, and managed stakeholders, ensuring alignment and satisfaction.

•Oversaw onboarding, workload management, performance assessments, and offboarding activities.

•Managed FTE loading and forecast, optimizing team utilization and resource allocation.

•Handled internal budget management, profit and RAG reporting, maintaining financial accountability.

•Executed quality and knowledge management activities, preparing team for internal/external Project Infosec and Quality Audit reviews.

Project Specialist

Sungard Solutions India Pvt Limited/ Pune/ Feb 2011 – Oct 2013

Project – Invest one

•Responsible for overseeing Business as usual activities that are in line with the Invest One product maintenance.

•Optimized maintenance operations process to ensure 10% improvement in turnaround time for resolutions.

Senior Associate, Projects

Cognizant Technology Solutions/ Pune, New York / Mar 2006 – Oct 2010

Client – J. P. Morgan Chase WSS Securities Lending

•Led >15-member teams delivering mainframe-based securities lending solutions.

•Managed resource allocation, end-to-end solution delivery, and production support.

•Performed multiple roles like – Project Lead, Tech Lead, Technical SME, Onsite coordinator, and Senior developer across WSS Sec lending Development and production support projects.

•Technology – Mainframe technology - COBOL, CICS, VSAM, DB2, SQL.

Senior Software Engineer

Patni Computer Systems/ Mumbai, Pune / Dec 2003 – Feb 2006

Client – Genworth Life Insurance

•Performed Senior Mainframe technology (COBOL, CICS, VSAM, DB2, SQL) developer role in Genworth Life Insurance maintenance and production support project.

EDUCATION

Executive Program in Business Management (2021-2022) - IMT Ghaziabad,

B. E. (Electronics) (1999-2003) - Vishwakarma Institute of Technology, Pune

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