Customer Service Head Bartender

KONICA AVERY

Atlanta, GA 678-***-**** ***************@*****.***

HEAD BARTENDER

Experienced and dependable Head Bartender with over a decade of high-volume bartending, leadership, and customer service expertise. Proven ability to manage bar operations, train staff, and deliver top-tier guest experiences. Skilled in cocktail creation, inventory management, and maintaining a vibrant and safe bar environment.

PROFESSIONAL EXPERIENCE

Head Bartender

J.R. Crickets – Fayetteville, GA 2019 – 2022

Managed all front-of-house bar operations in a fast-paced sports bar and grill.

Trained and supervised a team of 6+ bartenders and barbacks, improving service efficiency and sales.

Designed weekly drink specials and signature cocktails to increase customer engagement and profits.

Maintained accurate liquor inventory, managed ordering, and minimized waste through effective stock control.

Consistently delivered exceptional customer service, earning repeat clientele and positive reviews.

Head Bartender

Blue Ivory – Atlanta, GA 2013 – 2019

Directed bar services in a stylish lounge and nightclub setting with high weekend volume.

Implemented new drink menus and upselling strategies, increasing alcohol sales by 20%.

Mentored junior bartenders, ensuring top-tier performance and adherence to all health & safety standards.

Handled cash-outs, bar closing duties, and reconciled daily sales accurately.

Created a welcoming atmosphere, leading to improved customer retention and VIP guest satisfaction.

Head Bartender

Camarena Bar @ Turner Field – Atlanta, GA 2010 – 2016

Led bartending operations during Braves home games and special events, serving thousands of patrons weekly.

Coordinated with stadium management to meet large-scale event demands efficiently.

Delivered quick and quality service in a high-pressure, time-sensitive environment.

Trained seasonal bartenders and maintained bar cleanliness and compliance during peak seasons.

Built a reputation for professionalism and efficiency, leading to recurring seasonal rehire offers.

KEY SKILLS

Staff Management & Training

High-Volume Bartending

Inventory & Ordering

Signature Cocktail Creation

POS Systems (Toast, Square, Micros)

Customer Service Excellence

Bar Setup & Breakdown

Liquor Cost Control

Event Bartending

Conflict Resolution

CERTIFICATIONS

ServSafe Alcohol Certification – Current

TIPS Certified – 2022

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