Customer Service Store Manager

GLENN ST.ROMAIN

**** ****** ****, *********, ** *1360 Home: 318-***-**** Cell: 318-***-**** ******************@****.*** Summary

Twenty five years as a sales professional with management and customer service with experience mostly in the automotive, tires, service and related industries. Experience

Western Auto, Alexandria, LA Jan 2000 to Current

Manager

Accomplished results by communicating job expectations through planning, monitoring,and appraising job results through coaching, counseling, and disciplining employees. Developed standards for employees by using and coordinating systems, policies, and procedures. Also, responsible for operations procedures, inventory controls,merchandising, accounts payable and receivable, credit operations, marketing, sales,customer service and profit and loss. Pep Boys, Houston, Texas May 1995 to Jan 2000

Service Manager

Management of a large automotive service area in a national retail parts, tires, and service retail outlet.

Exxon USA, Houston, Texas May 1999 to Apr 2000

Retail Manager

Retail manager of a convenience and service facility. Western Auto, Houston, TX Mar 1992 to Apr 1999

Store Manager

Store manager at an automotive parts, tire and service store. American Racing Equipment May 1990to Mar 1992

Assistant Manager

Complete operations and management of a wholesale automotive wheel and accessory warehouse serving a five state area.

Education and Training

Master of Arts, Psychology -June2010

Northcentral University- Prescott Valley, AZ, USA

MBA, Financial Management-June 1990

City University of Seattle-Bellevue, WA USA-2010

Bachelor of Science, Liberal Arts with a concentration in Liberal Studies-May 1987 University of the State of NY-now Excelsior College-Albany, NY, USA Louisiana State University, Baton Rouge, LA USA-General Studies Aug 1979-1985

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