Customer Service A Team

CY

CRYSTALL YOUNG

**************@*******.*** 602-***-**** Peoria, AZ 85382

Seeking a position where I can utilize my customer service and organization skills. I am a self-starter and enjoy a fast-paced environment where I can become part of a team. I enjoy taking lead and responsibility. I have excellent written and oral communication skills. I enjoy creating interpersonal relationships. I am experienced in customer service and communication. I have 10+ years of experience in Customer Service, Marketing and Sales. I am able to autonomously preform my duties in a professional and confidential manner. Financial administration

Payroll management

Inbound Calls

Customer Service

Ability to interpret financial data

Excellent oral and written communication

Credit card payment processing

Adaptive team player

Resolving issues

Self Employed Services Phoenix, Arizona

Notary Public/Notary Signing Agent

03/2019 - Current

Review documents and personal identifying paperwork or government- issued IDs for each person.

Document transactions in notary journal to maintain permanent records. Analyze validity of information contained in documentation. Check for signs of coercion in either party or fraud and refuse to notarize suspect transactions.

Bookkeeping

Customer Service

Consult with clients in office and home settings in order to witness document signings.

Achieve timeline and quality targets when organizing large volume of records.

Maintain positive interpersonal relationships with fellow staff and management.

Assist organizational efforts by filing, entering data and answering phones. EC Street Playtown Phoenix, AZ

Owner/Operator

11/2014 - 02/2019

Developed business and marketing plans and prepared monthly financial reports and budgets.

Maintained records in system similar to AFIS, the statewide operating system.

Applied my knowledge of state laws and regulations as they pertained to budgeting and fiscal control.

Used budget principals in budgeting and reporting. Customer Service

Inbound and Outbound calls

Analysis of budget requests and recommendations.

Summary

Skills

Experience

Set pricing structures according to market analysis and emerging trends. Led startup and opening of business and provided business development, creation of operational procedures and workflow planning. Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Promoted store offerings through digital and print advertisements, circulars and brochures to attract new customers.

Prepared monthly and year-end closing statements, financial documents and invoices.

Walmart Glendale, AZ

HR/Support Manager

04/2010 - 04/2011

Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.

Recruited applicants for vacancies to fill open positions with qualified staff. Communicated with supervisors to plan and review employee evaluations. Developed interpersonal relationships with employees. Administered employee benefits and led open enrollment process, informing and coaching employees.

Created and updated personnel files by entering information in HRIS. Oversee Cashiers and Department managers while supporting the sales floor.

Customer service

Walmart Surprise, AZ

Sporting Goods Department Manager

01/2009 - 04/2010

Managed and reconciled Game and Fish hunting and fishing licenses and provided information to the public.

Managed Firearms, sales of and background checks.

Managed inventory of licenses and firearms for Sporting Goods department.

Followed safety protocols and company processes and procedures. Customer Service

Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management. Counted and balanced registers.

Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control. Walmart Surprise, AZ

Customer Service Manager

02/2008 - 01/2009

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

High volume customer Service

Inbound calls

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Handled large cash deposits and audits of registers. Implemented interpersonal relationships with employees and venders. Supervised cash drawer reconciliations and making bank deposits in compliance with store opening and closing procedures. Walmart Surprise, AZ

Cashier

11/2007 - 02/2008

Operated cash register, collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice.

Customer Service

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Trained new team members in cash register operation, stock procedures and customer services.

Met high productivity standards in processing payments for customers. Arizona State University Tempe, AZ

Some College (No Degree) in Studying For My Bachelors of Science Education and Training

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