Project Manager Technical

Mark S. Wood, PMP

Austin, TX • 512-***-**** • ****.*.****.**@*****.*** • www.linkedin.com/in/mark-s-wood

Technical Project Manager

Implementation • Product Development • Enterprise • Mobile Solutions

Highly qualified and experienced Program/Project Manager with demonstrated success managing full life cycle IT services from planning and development to testing and deployment. Experience working directly with private and public clients to implement their products and services into internal systems, leveraging sound business acumen and technical expertise to elicit product requirements as well as leading cross-functional teams to deliver innovative solutions.

Skilled leader with strong communication skills, strategic thinking and client-facing experience. Deep knowledge of regulatory compliance, product strategy/planning, and development of product roadmaps. Certified as a Project Manager Professional (PMP) and Agile (PMI-ACP). Experience in project management tools such as JIRA, Confluence, Smartsheet and MS Project.

Areas of Expertise

• Software Development • Project Implementation • Customer Facing • Public sector

• QA/UAT Testing • SaaS • Fintech • XML

• Agile/Waterfall • Mobile Applications • Requirements Gathering • Software Deliver

Professional Experience

mdfCommerce - Technical Project Manager Austin, TX Nov 2021-Jan 2025

Led a team of technical analysts to help with integration of data, business reports and general support for clients for their procurement software solutions. Work with external clients on daily basis to track projects from start to completion.

●Implemented an 18 month software integration project worth $3.5 million for New Jersey Department of Transportation (DOT), moving them from a legacy system to a state of the art application saving them appx $1M a year in efficiency.

●Managed a team of four technical analysts for services department, delegate and prioritize issues for resolution.

●Working with cross-functional groups such as operations, development, customer service teams to integrate and resolve issues to keep project on track without disruption.

●Scrum master for Technical Team using JIRA to prioritize and manage completion of Jira tickets per Sprint in Agile methodology. Reduced backlog of over 100 tickets through grooming and sprint planning.

●Implemented go-live procurement solutions to multiple government clients – Long Beach, Knox Co, State of Arkansas, Government of Virgin Islands, State of New Jersey for a total budget of over $8M.

●Addressed Business Intelligence/SQL ad hoc reporting requests and customization for clients. Troubleshooting and resolving XML files.

●Financial management of costs, resourcing, SOW compliance, etc. -up to 7 figures total cost. Created company standard for resource allocation and budget solution.

Finastra – Lead Program Manager Austin, Tx Nov 2019-October 2021

Enterprise Program Manager to drive and implement mobile applications for financial customers. Continuous engagement with both technical and business teams through project to completion.

●A technical PM responsible for the company’s two largest clients with revenue of $3M. Manage the issues/risks for the customer; provide a major deliverable each quarter, and reporting all issues found during UAT testing cycle. Led project development of iOS and Android applications with QA and UX team.

●Took over management of third party billpay and savings vendor with all financial institution customers. Assisted in over 25 Allied billpay launches with backend support, each one at an average of $40k project.

●Involved in product increment (PI) planning per quarter with product and engineering teams on priorities and delivery milestones with vendors.

●Engaged with product and customer success team on statement of work and business requirements for products and services for external customers.

Technology Navigators – Contractor for Netspend Austin, TX July 2019-Sept 2019

Senior Project Manager– Enterprise Project Manager Office

Enterprise Project Manager to drive and implement mobile applications with program managers for financial customers. Continuous engagement with both technical and business teams.

●Single point of contact between internal teams and client to deliver financial mobile applications (with $5M budget) for production testing and release.

●Hold daily stand ups with Sprint development managers in servant leadership role to track progress and remove any roadblocks

Aditi Consulting – Contractor for Rackspace Austin, TX July 2018-Feb 2019

Service Delivery Manager / Project Manager – Integrated Solutions

Project manager responsible for partnering with offer managers in solution and product launches. Communicate status with multiple business teams in both US and international markets to determine impacts and risks.

●Managed launch of company’s first ever Integrated Solutions bundle for general customer as well as for vertical market.

●Receive intake forms from product managers, lead the Solution Bulletin communications process for projects. Sent over 35 product bulletins on approved products in 2H 2018.

AT&T Austin, TX Jan 2014- May 2018

Vendor/Project Manager

Project Manager for Subscriber Product Engineering telecommunications, primary technical contact for testing and approvals at AT&T Labs of emerging technologies for IOT modules, stocked and MVNO products.

●Testing and certification of the first Mobile Hotspot product for First Responder Network Authority (“FirstNet”), the only nationwide public safety broadband network.

●Launched approvals of LTE and UMTS mobile handsets with nearly a dozen different OEMs including Apple, Samsung and Facebook with nearly 200 approvals of either initial release, variant or emergency software releases.

AT&T Austin, TX May 2005-Dec 2013

Principal Product Development Engineer

Project manager and lab test engineer for the mobile device group. Managed all aspects of handset lab testing, regulatory compliance, and pre-launch support for new devices.

●Lab manager to prioritize lab entry schedule based on delays, logistics, marketing dates. Over this period, certification schedule dropped from an average of 18 weeks to appx 10.

●Communicated vendor report cards for metrics of launched devices (defect resolution, categorized data) which drove some vendors to cut severity 1 defects in half for future products.

Education

Master of Business Administration (MBA) • Park University • Parkville, MO

Bachelor of Science (BS) in Electrical Engineering • Baylor University • Waco, TX

Certifications

Project Manager Professional (PMP); PMI-Agile Certified Practitioner (ACP)

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