Customer Service Representative
Resume:
Leslie Weiss
Telecommunications Specialist/CSR healthcare industry
Clearwater, FL 33765
****************@***********.***
Looking for a remote position. I love working over the phone and being able to help people. Especially with the senior population. Very fulfilling to help people that just need someone to advise them and explain things that are confusing to most people. I’m a very empathetic person and this type of position keeps me motivated and truly makes me feel good about what I’m doing. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
HPOne/Aetna Medicare advantage plans - Orlando, FL August 2021 to Present
I started out taking inbound calls and my goal was to set up potential customers to be enrolled in a Aetna Medicare Advantage Health Plan by screening for eligibility. Transferred to available licensed agents hoping for enrollment into an.advantage plan. Also, worked on Aetna’s welcome campaign, welcoming and explaining new members benefits and services.
Completed my pre-licensing course which is necessary to take state health license test. Realtor/Sales Associate
Keller Williams Team Realty - Clifton, NJ
October 2015 to Present
Accomplishments
i did get a rental right away once i started working but didn't work much more after that as we were contemplating moving back to Florida and i was doing a few other things on the side as well. I am not practicing real estate at this time after moving to Florida. Skills Used interpersonal, sales, closing, professionalism, participated in many training classes Lead generator
Recruiting Ladder - Clearwater, FL
Present
Working as independent contractor staffing for RN's nationwide and qualify the candidates, and verify licenses, then submit to our contact managers that handle the other end working with the client Small Business Alternative Financing Consultant
Merchant Capital Resources - Clearwater, FL
January 2016 to May 2022
Started this business on my own. I had obtained contracts with over 50 small business lenders and did a lot of marketing on LinkedIn where I found my clients. My goal was to help small business Owners get alternative financing for business expansion, marketing, equipment and more.
NYV Covid Vaccine tech support
Shiftsmart - Florida
January 2020 to July 2021
I was working tech support position for people trying to schedule Coved vaccines shots in NYC on our portal.
Aerotek/Pathema
Pathema GX Labs - Remote
February 2021 to June 2021
Worked on a dialer and sold genetic testing that was billed to Medicare . Part Time/ RN Recruiting Specialist
Recruiting Ladder - Tampa, FL
January 2019 to May 2020
Working remotely with a company that has me searching for Registered Nurses to submit to current Full time permanent
Home health and Hospice positions nationwide.
Business Development, Generated New Client Admissions Tranquil Shores Addiction Rehabilitation - IndianRocks Beach, Fl 2006 to 2009
Responsibilities
I was the marketing specialist which was a very rewarding position Open only a year prior to me starting with the company
, I was the first employee in this department ! I'm a marketing specialist, so I implemented a plan to bring in new business and was very successful in doing so ! I did accumulate many new client relationships for the company and was very satisfying to see the business flourish! I did most of my work over the phone and by sending out mail! Then I began going to conventions and meeting new prospective clients in person at locations throughout the U.S.
Assisted with Admissions of new clients checking into treatment center. Accomplishments
I had a tremendous impact by bringing many new clients together with Tranquil shores and creating some great relationships with other similar companies throughout the U.S. which still today continue to do business together .. It was very rewarding to see the company grow and enjoyed the job very much! Was also very satisfying, knowing that I was a part of changing peoples lives. Very high percentage of clients are still active in the program today.
Skills Used my sales ability is what I used to accomplish some really great things there ! Telecommunications Specialist and Management
Quality Resources, Inc - Clearwater, FL
January 1990 to November 1999
Marketing company that did their business all by telemarketing. Over 250 employees. I started working on phones in sales,
CSR, then moved to the verification department(Closer and up-sales).. I worked as admin assistant for about a year and also did new hire interviewing and group daily orientation and training. Then ended up managing the phone rooms for the day shift. Excellent customer Service Skills were learned during my time at Quality Resources for sure! Became pregnant and ended up leaving before i had my son. Decided to be a stay at home mom.
Haver
Education
High school diploma
Countryside High School - Clearwater, FL
1984 to 1987
Skills
• Sales and marketing, telecommunications, much customer service, Business to Business marketing(over phone and In person) Telemarketing phone room management, Nj Realtor, computer skills, CRM and Voip experience, lead generation, Social Media Marketing (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Sales Experience (10+ years)
• Cold Calling (8 years)
• Marketing (8 years)
• Microsoft Office (3 years)
• Time Management (10+ years)
• Phone Etiquette
• Guest Services (3 years)
• Upselling
• Business Development (9 years)
• Computer Networking
• Human Resources
• Interviewing (10+ years)
• Recruiting
• Outside Sales
• Project Management
• Salesforce
• Telemarketing (10+ years)
• Microsoft Outlook
• Relationship Management
• VPN
• Account Management
• HR Sourcing
• Microsoft Outlook (4 years)
• Microsoft Windows
• Relationship Management
• VPN
• Business Consulting (3 years)
• Customer Relationship Management (5 years)
• Inside Sales Sales Skills: Influence & Negotiation -- Highly Proficient September 2019 Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share
• to
• profile/ 9e02ec06040e8ea438e11f03d6a1c2adeed53dc074545cb7 Personality: Sales Fit -- Proficient August 2019 Assesses personality traits that are important for sales roles. Full results: https:// share.indeedassessments.com/share
• to
• profile/ ebf861684e596a5e3e9353c36b1c6619eed53dc074545cb7 Customer Focus & Orientation
-- Proficient January 2020 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• to
• profile/ 5cae3cb9a748406a041ed582f5f48750eed53dc074545cb7 Reliability -- Completed January 2020 Tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/share
• to
• profile/ 02d96a105408421c387b31cbfb2bfed4eed53dc074545cb7 Management & Leadership Skills: Impact & Influence -- Completed January 2020 Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share
• to
• profile/ e6509b414446b552582b3cae3f35fa46eed53dc074545cb7 Verbal Communication -- Highly Proficient February 2020 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/share
• to
• profile/ 90597d4db2dfe97c23c7d8bf896f43b4eed53dc074545cb7 Human Resources Skills: Recruiting -- Proficient February 2020 Managing the candidate sourcing and selection process. Full results: https://share.indeedassessments.com/share
• to
• profile/ 789a70ecd67beea014beb9147dd5e5a9eed53dc074545cb7 Customer Service -- Highly Proficient February 2020 Identifying and resolving common customer issues. Full results: https:// share.indeedassessments.com/attempts/f62ef8b560faab776bbaabc3d0df8f40eed53dc074545cb7 Active Listening -- Completed February 2020 Actively listening and appropriately responding in conversations. Full results: https://share.indeedassessments.com/ attempts/98e575b933174dc1b94543a67dbccc70eed53dc074545cb7 Typing -- Highly Proficient February 2020 Transcribing text using a standard keyboard. Full results: https:// share.indeedassessments.com/share
• to
• profile/ 65438b1a28cb111c135a39062ec988f1eed53dc074545cb7 Following Directions -- Proficient May 2020 Following multi-step instructions. Full results: https://share.indeedassessments.com/ attempts/1136f40a746d129fb6bde51db0bda9d5eed53dc074545cb7 Inside Sales
-- Expert May 2020 Actively listening and responding appropriately; performing common sales calculations. Full results: https://share.indeedassessments.com/ attempts/197c6b5c7a034f41e1618c92d2c6818aeed53dc074545cb7 Customer Service -- Highly Proficient March 2020 Identifying and resolving common customer issues. Full results: https:// share.indeedassessments.com/share
• to
• profile/ b72c3b5e50ad80c1338e135d1d1095d6eed53dc074545cb7 Basic Computer Skills: PC
-- Familiar March 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: https://share.indeedassessments.com/ share
• to
• profile/ b78f74cb87b6f42533d797642b619c92eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Sales
• Data entry
• Mac OS
• Microsoft Windows Server
• Network Support
• Help Desk
• Active Directory
• Microsoft office, Google spreadsheets,familiar with many crm's. Currently working on Salesforce.
• Technical Support
• microsoft office
• lead generation
• LAN
• Operating Systems
Assessments
Typing — Highly Proficient
February 2020
Transcribing text using a standard keyboard
Full results: Highly Proficient
Customer service — Highly Proficient
February 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Recruiting — Proficient
February 2020
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Sales fit — Proficient
June 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Verbal communication — Highly Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Inside sales — Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work style: Conscientiousness — Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Following directions — Proficient
May 2020
Following multi-step instructions.
Full results: Proficient
CRM skills with Salesforce — Completed
March 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Data entry: Attention to detail — Proficient
October 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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