Los Angeles Project Management

SAKIA ZADON HAMPTON

HARRIS-DAWSON

Los Angeles, CA, 90003

************************@*****.*** / 213-***-****

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SUMMARY

Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact. Enthusiastic Ranger passionate about educating guests and providing information on park services. Highly knowledgeable in academic discipline. Excellent communication and interpersonal skills to enhance guest experiences. Resourceful professional with many years of experience. Skilled individual with exceptional project management talents to solve complex problems. Safety-focused with knowledge of forest and fire safety procedures. Skilled in forest conservation and land management, with experience in reforestation projects, invasive species control, and habitat restoration. Demonstrated ability to work effectively in team settings and independently, with strong problem- solving skills and adaptability to changing environments. Contributed to increasing the health and sustainability of forests through strategic conservation practices and effective communication with stakeholders. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. SKILLS

Customer service

Salesmanship

Product knowledge

Meeting and exceeding sales targets

Staying up-to-date on industry regulation and best practices

Wildlife management

Ecosystem restoration

Geographic information systems

Invasive species control

Forest health assessment

Emergency response

Regulatory compliance

Volunteer coordination

Public safety

Weather forecasting

Wildlife habitat improvement

Prescribed burning

Pest control

Recreational planning

Global positioning system usage

Ecosystem assessment

Plant identification

Expert trapping

Foraging expertise

Basic carpentry

Weather prediction

Silent movement

SH

Community engagement

Public speaking

Problem solving

Conflict resolution

Data analysis

Safety inspections

Customer service

Natural resource management

Backcountry travel

Radio communication

Land navigation

Off-road driving

Forest inventory

Firefighting techniques

Wilderness survival

Hazardous materials handling

Outdoor education

Law enforcement

Heavy equipment operation

Water quality testing

Fisheries management

Trail maintenance

Environmental monitoring

Timber management

Soil sampling

Interpretive skills

Ecological restoration

Endangered species protection

Animal tracking

Invasive species management

Terrain adaptation

Ambush techniques

Swift swimming

Adept climbing

Animal handling

Endurance training

Mounted combat

Keen perception

Sign language

Stealth tactics

Camouflage expertise

Evasive maneuvers

Advanced tracking

Hunting strategies

Expert marksmanship

Long range scouting

Fire building

Herbal medicine

Improvised weaponry

Natural navigation

Problem-solving abilities

First responder experience

Continuous improvement

Resource inventory

Written communication

Organizational skills

Physical stamina

Soil analysis

EXPERIENCE

Forest Ranger / Center For Employment Opportunity - Los Angeles, CA, CA 09/2020 - 11/2020 Responded to emergency situations such as medical incidents, wildfires, or illegal activities in the forest. Performed wildlife surveys to monitor species populations and document changes over time. Organized volunteer trail maintenance work days with local community groups. Assisted with prescribed burns to reduce hazardous fuel loads and promote healthy ecosystems. Assessed potential threats posed by invasive plant species and recommended control measures when appropriate.

Monitored threatened and endangered species habitat requirements throughout the forest area. Evaluated recreation sites for accessibility needs according to Americans with Disabilities Act standards. Maintained records of wildlife sightings, fire activity, trail conditions, weather patterns, and other relevant data points.

Inspected trails and campgrounds to ensure visitor safety and compliance with regulations. Conducted public meetings regarding proposed land use projects that could impact the health of the ecosystem. Improved forest health by introducing and implementing invasive species control policies. Conducted regular patrols of park areas to ensure visitor safety and protect natural resources. Assisted in the development and implementation of park management plans and policies. Utilized geographic information systems (GIS) for mapping and resource management purposes. Initiated clean, welcoming environment by picking up litter and refuse and cutting down hazardous or diseased trees.

Maintained trails and facilities to ensure accessibility and safety for all visitors. Managed volunteer groups and coordinated volunteer activities within the park. Facilitated conflict resolution among park visitors to ensure a positive visitor experience. Assisted in wildlife management and monitoring tasks, including species inventory and habitat assessment. Conducted ecological restoration projects, including native plant reforestation and invasive species removal. Maintained park buildings and coordinated necessary repairs and upgrades. Delivered high-quality recreational, educational and cultural programming to promote visitor engagement. Consulted with landowners to discuss programs, map properties and recommend optimal species for planting. Constructed fire breaks and removed brush to support fire prevention and suppression goals. Considered factors such as native species, ecological diversity, and conservation desires when making plans. Removed undesirable or diseased trees with hand and power saws. Inspected public lands to enforce safety protocols and informed hosts of violations and necessary corrective actions.

Made plans, budgets, and schedules to effectively coordinate long-term forest management and area projects. Collected, packaged, and delivered forest products to and buyers. Sales Consultant / VXI - Los Angeles, California 01/2012 - 12/2014 Sales consultants are professionals who help customers and clients find the best products or services for their needs

Some of the skills that sales consultants need (skills that I possess) are as follows: Sales process: the ability to follow a systematic and effective approach to selling Product knowledge: the ability to understand and explain the features and benefits of the products or services they offer

Communication: the ability to communicate clearly and persuasively with customers and clients, both verbally and in writing

Persuasion: the ability to influence and convince customers and clients to buy or take action Negotiation: the ability to reach a mutually beneficial agreement with customers and clients I had the Verizon contract where we would upsale Verizon upgrades to existing Verizon customers Our quota was 6 upsales a day and I would always meet or exceed my quota In order to do this our trainers would teach us to build rapport with our clients and let them know that we are Verizon family and we treat them as if we've known them for years, which Verizon has, and our clients treated us the same

I represented Verizon on those calls and I handled that responsibility with dignity and care Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 14 months.

Analyzed customer needs and identified solutions to meet their requirements. Generated leads through cold calling, networking, and referrals. Maintained accurate records of all sales activities in the CRM system. Established long-term relationships with key contacts at client companies. Performed cold calls to prospective customers to introduce company offerings. Recommended process improvements that could enhance sales performance. Identified areas of improvement within existing processes and procedures. Participated in regular training sessions on new products, services, and industry trends. Generated daily reports on sales activities for management review. Analyzed customer needs and preferences to recommend appropriate products. Collaborated with marketing team to design promotional materials for campaigns. Monitored competitor activity and pricing strategies to adjust accordingly. Created customized presentations for potential customers based on their requirements. Ensured customer satisfaction by providing follow-up support after purchases. Provided detailed product information to customers, including features, prices, and availability. Advised customers on best practices when using company products or services. Developed and maintained relationships with clients to increase sales revenue. Assisted in developing sales strategies and setting targets for different accounts. Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Worked with fellow sales team members to achieve group targets. Cultivated productive relationships with existing customers through exceptional follow-up after sales. Handled credit and debit card payment processing to complete purchasing experience. Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.

Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. Addressed customer questions and concerns regarding products and services. Priced out products for customers and drew up sales paperwork. Listened to customers to understand needs and refer to optimal services. Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases. Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.

Greeted incoming customers and provided expert sales and service to drive revenue. Developed key customer relationships to increase sales. Set up meetings with potential clients and listened to their wishes and concerns. Developed and maintained relationships with new and existing clients to increase sales revenue. Conducted market research to identify selling possibilities and evaluated customer needs actively. Prepared and delivered appropriate presentations on products and services. Developed customized sales techniques to successfully sell and upsell services to new and existing clients. Negotiated deals and handled complaints or objections. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Reduced process lags by training employees on best practices and protocols. Replenished and arranged items to maintain appearance. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Conducted market research to identify selling possibilities and evaluate customer needs. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Analyzed sales space capacities based on system parameters, securing high stock availability. Identified customer needs by asking questions and advising on best solutions. Operated register, handled cash and processed credit card transactions. Maximized sales by keeping areas tidy, fully stocked and correctly priced. Increased profitability and revenue by identifying customer needs and determining appropriate offerings. Produced sales documents, finalized deals and filed records. Posed as models for advertising, artistic creation and display of goods. Reset store displays for special events and seasonal merchandise changes. Listened to customer needs to identify and recommend best products and services. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Greeted and assisted customers to foster positive experiences. Recruited, hired and trained new hires to optimize profitability. Recognized security risks to properly handle situations. Drove sales of company products and services by meeting with customers using strategic and organized approach.

Life Agent / World Financial Group - Torrance, California 12/2012 - 12/2014 Providing advice to clients and recommending insurance products Providing intermediary services between insurance companies and clients Providing good customer service to maintain and retain clients Expanding customer base

Interviewing prospective clients to gather data about them Handling insurance claims of the beneficiaries, ensuring the accuracy of documents and account statements for verification

Discussing possible options and alternatives, as well as considering the clients' long-term financial goals and objectives

Selling life insurance policies, acting as a middleman between the insurance company and the client, and giving advice that pays out when the insured dies

Strong customer service skills

Effective at customer communication

Comprehensive understanding of insurance laws and regulations Experienced in corporate insurance sales

Proficient networking skills

Able to offer understandable explanation of policy coverage to clients Efficient at keeping client records.

Conducted market research to identify trends and competitive strategies within the life insurance industry. Provided guidance and support throughout the claims process for policyholders who experienced a loss due to death or disability.

Utilized various software programs such as CRM systems to track customer data and manage accounts efficiently. Performed routine reviews of existing policies in order to recommend adjustments based on changing personal circumstances.

Built relationships with customers through regular communication, follow-up calls, emails. Participated in sales meetings, training sessions, and other events related to life insurance products. Maintained accurate records of all transactions including policy details, payments made. Researched and resolved customer inquiries regarding existing policies or services provided by the company. Provided advice on how to maximize coverage while minimizing costs. Developed marketing materials such as flyers, brochures, and presentations to promote the company's offerings. Collaborated with underwriters to ensure proper processing of new policies. Organized seminars and workshops aimed at educating potential customers about different types of life insurance policies available.

Negotiated terms with clients when necessary in order to reach an agreement that was mutually beneficial. Advised customers on the best options available, taking into consideration their individual circumstances. Identified opportunities for cross-selling additional products or services. Created detailed reports summarizing key performance indicators related to sales activities. Analyzed customer information to determine eligibility and suitability of life insurance policies. Assisted clients in completing applications, forms, and other necessary paperwork for policy purchase or changes. Developed and implemented plans to meet customer needs for life insurance products. Attended continuing education classes to stay up-to-date on current laws and regulations governing the sale of life insurance products.

Managed multiple projects simultaneously while maintaining high quality standards. Communicated with clients to understand needs and identify best policies for each case. Sold life insurance policies via telephone and assisted other agents with underwriting. Developed prospects from current commercial customers, referral leads or sales or trade meetings. Participated in professional development opportunities to enhance insurance knowledge and sales skills. Assisted clients with claims processes, providing guidance and support. Educated clients on the importance of life insurance and financial planning. Pursued continued professional development through insurance workshops, course and webinars. Stayed current with life insurance market trends and regulatory changes. Provided ongoing support and advice to clients regarding policy adjustments and updates. Prepared and delivered presentations on life insurance products to groups and individuals. Analyzed clients' financial situations to propose solutions that align with their long-term goals. Monitored policy renewals and contacted clients to discuss renewal options and changes. Collaborated with underwriters to facilitate the approval of applications. Exceeded company sales goals for new policies.

Calculated premiums and established payment methods. Provided leadership and training for new agents regarding industry best practices and company policies. Obtained underwriting approval by completing application for coverage. Conducted policy reviews to identify opportunities for additional coverage or adjustments. Developed and maintained a portfolio of clients through networking and referrals. Delivered outstanding customer service, addressing client inquiries and concerns promptly. Offered policy guidance and management to promote asset protection. Provided death benefits by delivering policy proceeds and reassessing client needs. Developed marketing strategies to compete with other individuals or companies selling insurance. Customized insurance policies to meet the specific needs and financial goals of clients. Upsold products to policyholders and potential new clients. Completed detailed applications and ensured accuracy of client information. Conducted thorough needs analysis to recommend appropriate life insurance products. Coordinated with other financial professionals to offer comprehensive financial planning services. Nurtured relationships with potential clients through regular communication and engagement. Utilized CRM software to manage client data and sales activities efficiently. Implemented marketing strategies to attract new clients and retain existing ones. Achieved sales targets through effective client presentations and follow-up. Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

Explained coverage options to potential policyholders, answering questions or concerns. Greatly improved office operations by reducing backtracking of work through creation of material movement process.

Interviewed prospective clients to obtain data about financial resources and needs. Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.

Leveraged industry trends to shape solutions and approaches. Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications. Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.

Developed appropriate quotes based on risk information. Counseled prospects and policyholders on coverage, limits and regulations. Sought out new clients and developed clientele by networking to find new customers. Calculated premiums and established payment methods, receiving customer payments and issuing receipts. Improved data collection accuracy by structuring systems for desktop spreadsheets. Strategized long-term business objectives by assessing customer feedback for direction on process improvements.

Strengthened traceability by developing organization systems for keeping records, reports, and agendas. Monitored clients' insurance coverages to ensure changing needs were met. Contacted underwriters and submitted forms to obtain binder coverage. Met with division leaders and consultants to discuss strategies to increase sales. Achieved repeat business and referrals through personalized services. Merchandiser / Crossmark - Los Angeles, CA 06/2013 - 08/2013 Performed regular price checks on select items throughout the store location. Participated in weekly meetings regarding upcoming promotions or changes in product lines. Coordinated promotional events such as special sales or clearance items. Monitored competitor activities in order to stay ahead of the competition. Analyzed inventory levels and made adjustments accordingly for maximum profitability. Conducted regular inventory checks to maintain accurate stock levels. Maintained a clean and organized work environment at all times. Developed promotional strategies to increase sales of featured products. Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise. Assisted customers with locating desired items within store locations. Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.

Generated reports detailing current stock levels, sales figures, markdown information. Created merchandising plans based on customer buying habits and trends in the industry. Researched new products to determine potential success in assigned stores. Set up attractive window displays that encouraged customers to enter the store. Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed. Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

Organized displays according to company standards and specifications. Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts. Provided feedback from customers regarding product selection, display, and pricing. Provided training and support for new staff members in regards to merchandising operations. Collaborated with vendors to ensure timely delivery of merchandise. Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale. Established processes for tracking damaged goods returns from retail outlets. Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Assisted in gathering and moving materials and equipment for assigned displays. Printed labels and tags for for-sale merchandise.

Scanned shelves and product cases for expired stock to discard outdated items. Monitored stock to maintain sufficient quantity of featured product. Communicated and coordinated planogram execution with store management. Arranged items in favorable positions and areas of store to attract customers and optimize sales. Organized engaging front-facing displays to capture customer interest and drive revenue growth. Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans. Cleaned and organized display cases, shelves and aisles. Helped customers locate desired items and assisted with carrying heavy loads. Monitored weekly, monthly and quarterly achievement goals. Demonstrated great teamwork skills with staff members involved in production and transport. Developed creative visual merchandising campaigns to focus on selling older inventory. Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

Established and maintained proper high-traffic displays, resulting in increased sales. Planned commercial displays to entice and appeal to customers. Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy. Kept work areas clean, neat and organized for optimal productivity and worker safety. Presented updated floor plans and design strategy to store management. Placed prices and descriptive signage to enhance displays and promote items. Restocked shelves with current merchandise in attractive displays to promote sales. Restructured merchandising strategy to promote high value and products. Created retail displays to highlight particular products and drive sales according to corporate strategy. Built effective partner store relationships to improve customer satisfaction. EDUCATION AND TRAINING

Associate of Arts: Music Production 09/2026 - 05/2028 Los Angeles Film School - Los Angeles, CA

Bachelor of Science in Business: Business Economics University of Phoenix - Los Angeles, CA

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