Customer Service Representative
Resume:
Tosha West
Marion, VA *****
***********@*****.***
Work Experience
Customer Service Representative
ibex Global-Beckley, WV
October 2024 to Present
Taking calls from frontier customers helping manage their accounts by paying the bills or managing the tv, internet or phone plans as well as selling them side products like whole home WiFi, or WiFi security while making commission on my sales while maintaining the lead in sales as well as the top in survey scores
Customer Service Representative
CDK Global
February 2024 to July 2024
Took calls from customers on behalf of various car dealerships to schedule appointments to have their vehicle detailed or maintenanced along with helping decision making about the parts or services on it Customer Service Representative
Teleperformance-Marion, VA
February 2022 to September 2022
I work on behalf of FedEx tracking customers packages, open cases for lost packages, applying credits for late packages and etc
Caregiver
Caregiver, Inc.-Marion, VA
February 2018 to January 2022
Took care of 3 elderly people who was a family helping bathe, feed, get groceries, clean and give meds until they had all passed away
Babysitting Children
My home-Marion, VA
January 2013 to September 2017
Babysat my nephew and two of my friends kids until they were old enough to go to school CNA - Certified Nursing Assistant
ResCare Community Living-Princeton, WV
August 2010 to December 2012
Helped mentally ill with everyday routines
Telemarketer
GCS-Saltville, VA
July 2011 to October 2012
Sold life insurance to bank of America customers
CNA - Certified Nursing Assistant
Southwest Virginia Mental Health Institute-Marion, VA May 2007 to November 2009
Assisted the elderly, mentally ill and the sick with everyday routines Cashier
K-VA-T Food City-Marion, VA
April 2005 to March 2006
Checked out groceries
Education
High school diploma
Marion Senior High School - Marion, VA
June 2001 to June 2005
Skills
• Outbound Sales
• Cold calling
• Outbound sales
• Sales
• Sales Management
• Customer service
• Telemarketing
• Cold Calling
• Microsoft Powerpoint
• Time management
• Typing
Certifications and Licenses
CNA
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