Customer Service Data Entry
Resume:
LouQueda Cox Perkins
Dallas, TX *****
********@*****.***
Professional Summary
Diligent and detail-oriented HR professional with 10 years of experience in customer service, HR receptionist, and administrative roles. Proficient in Microsoft 365, data entry, and multi-line phone systems. Proven ability to provide excellent customer service and manage high call volumes. Strong understanding of medical terminology and administrative tasks. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
CMI Group-Dallas, TX
June 2024 to October 2024
Assisted customers with their orders, returns or concerns via chat. Administrative duties as assigned. Escalated to management if needed.
HR Receptionist
The Brentwood Place-Dallas, TX
March 2019 to June 2024
Answering multiple phone lines completing background checks for all departments. Making sure that payroll for all departments where turned in and processed properly and on time. Addressing any HR concerns with employees.
Dispatcher/Customer Service
LifeLine EMS-Duncanville, TX
January 2016 to March 2019
Process incoming calls, outgoing calls, and customer service inquiries. Handle high call volumes (on average 150-200) Respond to customer inquiries on the telephone and in e-mail. Schedule route and pick-up for ambulance service.
Patient Care Coordinator (PCC)
ARXWP-Irving, TX
September 2016 to January 2019
• General office skills, PC knowledge, data entry, communication w/clinical staff,medical record mgmt, familiarity w/ most office equipment, professional telephone manner, ability to multi-task and give excellent customer service.Has great understanding of medical terminology. Education
Associate's degree in Healthcare Administration
Everest College-Dallas-Dallas, TX
January 2005 to May 2007
High school diploma
James Madison High School-Dallas, TX
August 1999 to May 2003
Skills
• Microsoft 365
• Data Entry ( Alpha & Numeric)
• Clerical Experience
• Payroll
• Microsoft Word
• Multi-line Phone Systems
• Human Resources
• 10 key typing
• Administrative Experience
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