Customer Service High School
Resume:
Selena Mitchell
Inver Grove Heights MN 55077
Phone: 651-***-****
Email: ****************@*****.***
PROFESSIONAL SUMMARY:
Hello! Thank you so much for taking the time to get to know me. My name is Selena Mitchell, and my background includes 1 year of customer service, 6 years of child care and recently an Esthetician graduate! I am a goal-oriented hard worker that demonstrates skills in a variety of backgrounds including patience, communication and compassion. I am always ready to step in and positively impact others' wellbeing with care and support. I am reliable in maintaining orderly spaces and preparing daily materials. I will always stay true to being committed to providing culturally responsive support, and meeting diverse needs of others.
EDUCATION:
Simley High School, Inver Grove Heights MN
Diploma 2018
Inver Hills Community College, Inver Grove Heights MN
Empire Beauty School, Bloomington MN (2023-2024)
Online Makeup Academy (2022-current)
EMPLOYMENT:
01/2016-02/2017
Cashier - Target
I assisted customers at checkout. I took food orders and assisted customers at the Pizza Hut kiosk, and made sure product shelves were neat and organized.
08/2017-01/2020
Childcare Staff - The Grove Aquatic & Fitness Center
I was responsible for ensuring children's safety and security as their parents work out in the Veterans Memorial Community Center, while demonstrating quality customer service. My duties included playing with children, communicating with parents, cleaning and sanitizing toys and equipment and light paperwork.
02/2020-09/2020
Childcare staff / Assistant Teacher-Tiny Tots & Little Tykes
I was responsible for watching the kids in each classroom(infants-school age) while providing a fun and safe environment. I helped with other several duties such as communicating with parents, cleaning and sanitizing toys and equipment, and doing light paperwork.
03/2021-09/2021
Childcare Staff / Assistant Teacher- KinderCare Learning Center
I was responsible for watching the school age classroom. I provided a fun and safe environment, while creating different activities for before and after care. I helped with other several duties such as communicating with parents, cleaning and sanitizing toys and equipment, and doing light paperwork.
09/2021- Present
ISD 199 Paraprofessional
As a Spartan Kids Care Paraprofessional I worked with the site facilitator to provide a quality school-age care program at our elementary schools during the school year, on non school days and during our summer program. I was responsible for creating and leading activities, offering a safe learning environment, supervising children, and maintaining classroom and play environments.
As a playground and lunchroom monitor, I Supervised and maintained student behavior during recess. I helped Manage and resolve student conflict during recess or lunch and report issues to the teacher/principal when appropriate to do so. I followed and established lunch and/or recess schedules while maintaining a safe environment for all students.
03/2024
ULTA Beauty Advisor
As the Beauty Advisor at ULTA Beauty, I Offer friendly, knowledgeable, and courteous service that always takes priority over other related duties determining each guest’s needs and answering questions concerning products and services (partnering with management as needed), and I Recommend additional and complementary products and/or services based on guest interests or items already selected for purchase, promoting the Ulta Beauty loyalty and guest service programs. I will Inform guests of current promotions, events and services within the store, as well as booking appointments for in-store events.
Face Foundrie
02/2024
At Face Foundrie I am responsible for creating a welcoming and positive experience for every guest that comes through the door. I am responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations. I follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times. I am responsible for keeping the store clean and fully stocked at all times.
The Goddard School of Eagan-Kitchen Support Team Member
05/2024-01/2025
At the Goddard School of Eagan/Blaine my duties & responsibilities Included:
Monthly Menu Planning. Preparing & Serving Breakfast, Lunch, & Snack to children each day. Collecting and completing dishes after each meal/snack. Keeping the kitchen clean & orderly. Tracking inventory in the Kitchen & Ordering appropriately. I also helped in between down time with breaks for teachers, cleaning in rooms when needed and organizing projects for teachers and students.
DaVinci Academy of arts and science
January 2025-present
At DaVinci Academy, I work as a special education paraprofessional. I work with the middle and elementary school. I work with students with behavioral and cognitive disorders.
OTHER WORK EXPERIENCE:
01/2015 - Present
I provide childcare for friends and family.
06-08/2019
I have provided childcare for KIDS ROCK (summer program).
I am responsible for engaging with the parents and the kids that come to the KIDS ROCK summer program. Each week follows a fantastic theme that fascinates kids through a variety of hands-on activities, games, crafts, songs and more. Exciting field trips are also scheduled bi-weekly.
01-05/2021
I helped tutor and mentor students in the AVID program at Simley High School.
VOLUNTEER EXPERIENCE:
07/2015 - Present
Camp Odayin, Volunteer
I assist office staff with mass mailings and create note card gift packs.
12/2016 - Present
Make-A-Wish MN
I created a painting with my sister that was sold during their annual fundraiser to obtain donations for Make-A-Wish MN. My sister and I both raised together a total of 400$.
KEY SKILLS:
I have the ability to work in a busy environment. I am considered personable with great people skills. I have the ability to remain calm in high-pressure situations. I am courteous and polite when dealing with customers. I have the ability to handle cash registers and I demonstrate the ability to work well with others and communicate with a variety of people including supervisors, children, peers, and technicians.
CERTIFICATIONS:
CPR/AED certified
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