Customer Service Representative
Resume:
Elson Sunny John
*****.******@*****.*** 151 Cimmaron Street, Markham, Ontario, L3S 2G9 PROFESSIONAL SUMMARY
Customer service representative with experience in Dubai’s leading luxury bullion company, Rafmoh Gold LLC. Skilled in client relations, customer support, transaction processing, and maintaining high service standards in the luxury precious metals industry. WORK EXPERIENCE
Customer Service Representative Jun 2022 - Jul 2025 Rafmoh Gold LLC • Dubai, United Arab Emirates
• Greeted and assisted clients, providing information on bullion products and services.
• Managed customer inquiries, processed transactions, and ensured secure payment handling.
• Maintained high service standards, building strong client relationships in the luxury precious metals market.
• Updated and maintained accurate customer records in the company database.
• Supported sales team by promoting bullion products and assisting with order fulfillment. Client Service Executive Sep 2015 - May 2022
Bajaj Finance • Pune, India
• Assisted customers with loan applications and verified eligibility for approval.
• Explained EMI schedules, repayment options, and loan terms clearly.
• Resolved loan-related queries efficiently, ensuring high customer satisfaction.
• Identified opportunities to cross-sell banking and financial products.
• Maintained accurate and up-to-date records of all customer interactions. EDUCATION
Business administration and management, general (Bachelor’s degree) Jun 2012 - Jul 2015 Indore Christian College • Indore, India
PROFESSIONAL CREDENTIALS
• Customer Service Expertise in Luxury Bullion
• Skilled in High-Value Client Relations and Transaction Support
• Proficient in CRM Software, Record Management, and Documentatio VOLUNTEER WORK
Event Associate Oct 2023 - Nov 2023
Dubai Multi Commodities Centre • Dubai, United Arab Emirates
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