Customer Service Data Entry
Resume:
Troi McCormick
**** **** **** ***** ************, IN 46226 317-***-****
***************@*****.***
Summary
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Skills
Customer Service Typing 30 wpm
Data Entry Email
Microsoft Word
Windows Operating system Google Drive
Self-Assured under stress Communication skills
Crisis intervention
Experience
Direct Support Professional, 11/2021 Current
Phoenix Community Services LLC Indianapolis, IN
Record keeping Behavior management Team collaboration Active listening
Time management Flexible problem solving Empathy and patience Patient care
Decision-making Social Interaction Skills
Provide direct care to individuals with intellectual and developmental disabilities
Perform personal care tasks including assist with basic personal hygiene and grooming, feeding and ambulation, medical monitoring, and healthcare related tasks
Remind and assist clients with self-administrating medication Encourage client’s safety and maintain a safe environment
Encourage self-help activities
Report changes in client’s condition or family situation to administrators or supervisor Document service provided after every completed shift
Planning meals, shopping for groceries, performing and serving food/meals feeding and cleaning those
Customer Service Coordinator, 07/2023 02/2024
Empire Beauty School Indianapolis, IN
Provide high levels of customer service to students, customers, and guests
Perform responsibilities such as greeting salon guests, managing the reception area, routing calls, data entry, managing the Point of Sale, and mentoring students
Additional daily responsibilities include assisting with orientation, open houses and other admissions-related activities
Material Handler, 11/2019 04/2022
XPO Logistics – NIKE Lebanon, IN
Customer service and produce reports on returned online orders Executed my rates set by the company
Manage inventory also receiving and transferring products
Member Services Representative, 07/2018 10/2019
Planet Fitness Lafayette, IN
Greet members, prospective members and guests Providing exceptional customer service
Handle all front desk related activities including: Answering the phone in a friendly manner and assist callers with a variety of questions
Check members into the company's system Sign-up new members
Take prospective members to tour the facility Facilitate needed updates to member accounts
Cashier, 10/2017 07/2018
Burlington Indianapolis, IN Assisting customers
Maintaining the sales floor Supporting store operations Ringing up sales
Processing merchandise
Contribute to the overall positive experience for the customer
Package Handler, 10/2017 12/2017
FedEx Indianapolis, IN
Communicating with coworkers to ensure efficient and safe operations Sorting and routing packages
Scanning and tracking Loading and unloading
Following safety protocols
Using warehouse equipment
Assistant Manager, 07/2015 02/2017
LIDS Hat World Lafayette, IN
Customer service and produce sales needed to exceed the company objectives Executed goals set for myself and associates to meet daily
Manage inventory also receiving and transferring product
Cashier, 03/2011 08/2014
Cinemark Movies 8 Indianapolis, IN
Greeting customers when they enter the establishment
Using cash registers to scan goods being purchased and charge customers
Taking payments from customers and providing them with the appropriate change when applicable Training and assisting new hires
Keeping track of transactions and noting any discrepancies Maintain checkout area tidy and sanitized
Education
02/2024 Empire Beauty School Indianapolis, IN
Associates Cosmetology Customer Service Coordinator
06/2022 Empire Beauty Southport and Speedway Indianapolis, IN
Beautician
05/2016 Vincennes University Indianapolis, IN
Law Enforcement
GPA: 3.02
05/2014 Scecina Memorial High School Indianapolis, IN
High School Diploma
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