Customer Service Sales Agent
Resume:
Luz A Fitzpatrick
Longwood, Florida 32750
*************@*****.***
Bilingual, Spanish/English, Bachelor degree individual with a demonstrated history of analytical and cost-saving projects. Successful in optimizing quality and production processes in fast-paced environments, ability to lead and develop a high-performance team. Forward-thinking and years of hands-on experience with various quality troubleshooting systems. Proven ability to manage multiple projects and meet critical deadlines. Deliver and maintain Control Systems that meet Production’s requirements, perform functionality and safety obligations, and maximize system capability. This includes the leadership of the system lifecycle process, maintenance recommendations and oversight of installed base equipment.
Florida Blue
Florida Licensed Sales Agent, License 2-40 Resident Health Agent License.
Orlando Fl., August 2019-Current
Develops a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
Ability to focus on details and quickly identify trends and solutions for potential clients.
Determines clients' particular needs and/or financial situations delivering policies, planning future, follow-up conversations, and evaluations of needs by scheduling fact-finding appointments; determining the extent of present coverage, and ascertaining short and long-term goals. Provides continuing service by processing changes in policies and reassessing client needs.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Awards & Recognition at Florida Blue, Blue Cross, and Blue Shield.
Winner in several opportunities about the highest annualized sales with USAble premiums products, also engagement performance and appointments for OEPs
Amazon
MCO1 – Warehouse Fulfillment Associate
Sept 2018-May 2019. Orlando Fl
A group leader who had positive influences on business operations and technology. Problem-solving
Inbound stow area associate responsible for quality control and maintaining physical inventory
Outbound Induct area, organize stocks, implementing just in time (JIT) strategy
Abide by all company safety and hygiene regulations
Contributed ideas on ways to improve or optimize warehousing procedures
Awards & Recognition at Amazon
Written and verbal recognized for quality and excellent performance at work
The Home Depot
Associate - Customer Service Representative
Feb 2017-Sept 2018
Casselberry Store / Altamonte Springs Store, Fl
Provide fast, friendly service
Hands-on experience in reviewing, updating, or managing customer accounts.
Demonstrated ability to record details of client contacts and service history. Ability to take initiative to improve operational performance.
Awards & Recognition at The Home Depot
In 2017/2018 represented region as Customer Service Associate of the Year
Multiple times received store Customer Service Associate of the month
Received many awards for accuracy as top sales person.
Archivo General De La Nacion Colombia
Industrial Engineer
Sub-Direction System Archives and Records Administration
December 2013 -July 2015
Sustain quality requirements and standards for manufacturing products within plant.
Serve as the primary Quality Assurance and manufacturing engineering resource to operations for problem identification, resolution, and continuous improvement.
Lead and support concurrent engineering efforts by participating in design development projects.
Lead product and process improvement projects.
Design, implement, and support current methods for process control, process improvement, testing and inspection.
Ensure that all product and process specifications are adhered to.
Execute quality standards, inspection processes, test methodology, quality plants, documents, and reports.
Assist in process certification.
Provides support for Lab, analysis and reporting on quality, product and process issues.
Participate in internal and external quality audits.
Interface with supplier and customer quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented.
May compile, write and deliver training material on quality standards and activities.
Mastery of desktop applications, including MS Office (Word, PowerPoint, Excel) and project management applications (MS Project).
Collaborated with sub director management on Business Process Re-engineering (BPR) Efforts, gaining increase in productivity and quality. Created and implemented efficiency enhancements to generate improvement through associated cost reductions.
Significantly reduced waste and end-to-end production time by leveraging expertise with Statistical Process Control (SPC) methodology. Apply Industrial Engineering techniques (e.g., statistics, simulation, forecasting, optimization) to solve complex business problems.
Conduct field studies and data collection efforts in support of sophisticated modeling and analysis. Communicate results and recommendations to senior leadership through verbal presentations and written reports and manage multiple projects simultaneously.
Credicorp Capital - Correval
Process Analyst, Industrial Engineer
Information Safe Technology and Processes Direction
August 2009-November 2013
Develop, evaluate, document, and advance research methods and processes through Lean techniques and Kaizen Events. Analyze and re-engineer production layouts, designing and implementing efficiency and quality improvement projects across production lines.
Collaborate with administrative and financial teams to establish viable support for safety standards. Provide ongoing production support and troubleshooting.
Make description of the processes of each of the lines of the Macro Processes of the Organization macro. Implemented Just-In Time (JIT) Strategy to optimize throughput and lower warehouse costs by as much as 21%.
Redesigned layout, achieving 20% improvement in overall productivity while reducing required manpower by 15%. Analysis of Macro processes and lifting of processes for each area of the company, giving guidelines and guidelines for report to the Regional. Training in Management systems and financial programs like Orion, SIF and Turin.
Application and constant implementation of continuous improvement to implement policies and processes raised by field work manuals. Practice of continuous improvement, Kaizen, and Just in Time, as an important pillar of the organization’s long-term competitive strategy.
Work collaboratively with Managers and Director of each department of the company to generate, maintain and revise Job Manual Descriptions as required for new and changing positions.
Responsible for coordinating job Process description reviews as well as electronic organization of all job descriptions.
EDUCATION AND CREDENTIALS
Bachelor of Science in Industrial Engineering (Dec/2013)
UNAD Colombia http://www.unad.us and https://estudios.unad.edu.co/ingenieria-industrial
Florida Health License Agent
Florida, USA 2019
Memberships & Associations
Associate of Industrial Engineers, Bogotá, Col 2014 – Present
Contact this candidate