Operations Supervisor E-Commerce Fulfillment

Armando Hernandez

Rialto, CA *****

*************@*****.*** 909-***-****

Professional Summary

Operations Supervisor with 7+ years of experience in e-commerce fulfillment and 3PL. Proven ability to cut inventory errors by 15%, increase shipping accuracy by 20%, and improve team productivity by 25%. Skilled in WMS, KPI reporting, labor planning, and safety compliance, consistently achieving 98%+ on-time order fulfillment.

Core Competencies

Warehouse & Inventory Management 3PL & E-commerce Fulfillment KPI Tracking WMS (Manhattan, SAP, NetSuite) Staff Leadership Process Improvement OSHA Compliance

Professional Experience

RJ Schinner Logistics — Operations Supervisor

June 2023 – Present

• Improved order fulfillment efficiency by 10% through workflow optimization.

• Reduced inventory discrepancies by 15% with enhanced cycle counts and returns processes.

• Coached 20+ associates, boosting safety compliance by 25%.

Crane Worldwide Logistics — Operations Supervisor

Nov 2021 – June 2023

• Managed multiple 3PL client accounts, consistently meeting KPIs.

• Improved receiving, picking, and shipping productivity by 12%.

• Reduced SLA misses by 15% through client-focused planning.

Goodwill Supply Chain — Operations Supervisor

Dec 2017 – Nov 2021

• Increased shipping accuracy by 20% through training and process redesign.

• Boosted productivity by 15% while cutting overtime costs.

• Maintained an incident-free safety record for 3 years.

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