Customer Service Production Line
Resume:
EVION GORDON
MANUFACTURING CUSTOMER SERVICE
& MANAGEMENT
CONTACT
Montgomery, AL 36110
************@*****.***
SKILLS
• Knife handling
• Workplace safety
• Production line efficiency
• Hand-eye coordination
• Customer Service
PROFESSIONAL SUMMARY
Experienced team leader in enhancing production line efficiency and maintaining workplace safety, bringing strong skills in knife handling and customer service. Proven ability to train staff and manage inventory in fast-paced environments. Eager to leverage these skills in a Manufacturing Customer Service & Management role to support team success and growth.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
EXPERIENCE
Debone Line Worker, 05/2023 - Present
Koch Foods - Montgomery, AL
Provided leadership support by training new employees on proper operating techniques and safety requirements.
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Maintained a clean and organized work area by following all safety protocols.
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Managed inventory levels of raw materials required for the debone line operations.
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Performed sanitation duties including cleaning machinery and equipment according to company procedures.
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Responsible for maintaining accurate records of production data including weights, counts, temperatures.
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Assisted in developing standard operating procedures for deboning processes used in the facility.
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Implemented effective strategies to maximize throughput efficiency while minimizing downtime due to machine malfunctions or operator errors.
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Operated various types of food processing equipment such as slicers, grinders, choppers, conveyors, pumps, scales.
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Ensured that all equipment was properly set up prior to starting production runs each day.
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Identified opportunities for process improvements that increased productivity and reduced waste costs.
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Successfully deboned poultry products in accordance with USDA standards and customer specifications while meeting production goals.
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Freezer Selector, 11/2018 - 05/2023
Performance Food Group - Clanton, AL
Manufacturing Production Supervisor, 01/2015 - 10/2018 Rheem - Montgomery, AL
Conducted routine maintenance checks on machines and ensured they were running smoothly throughout shift hours.
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Understood food safety regulations related to the handling of raw meats during processing operations.
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Maintained a clean work area at all times by disposing of waste products properly.
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Used knives, cleavers, meat saws, bandsaws, and other equipment to perform meat cutting.
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Labeled packages with relevant information including product type, weight, and expiration date.
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Inspected meat products for defects, bruises, and blemishes, and removed them along with any excess fat.
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Used scales accurately when weighing cuts of meat before packaging them up for sale or storage purposes.
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• Removed parts, such as skin, feathers, scales and bones, from carcass. Wrapped finished products ready for sale or shipment according to company standards.
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• Cut and trimmed meat to prepare for packing.
Portioned cuts of meat for sale or storage according to weight or quantity requirements.
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Separated meats and byproducts into specified containers and seal containers.
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Inspected and verified accuracy of orders to ensure quality control standards were met.
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Successfully completed physical inventories of all frozen goods stored in the warehouse.
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• Operated a pallet jack in order to transport products within the facility. Developed proficiency in reading product labels, verifying expiration dates and identifying product codes.
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Adhered to strict guidelines regarding temperature control in order to maintain freshness of food items.
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Assessed frozen food products for any damage before loading them into trailers for delivery.
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Maintained a clean and organized work area by following all established safety procedures.
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Performed regular maintenance on equipment such as cleaning, lubrication, and minor repairs.
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Verified proper placement of product based on size, weight, type or other characteristics as needed.
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Tracked inventory levels using data entry software programs to manage warehouse operations.
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Collaborated with supervisors and managers to ensure that customer orders were filled correctly and on time.
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Worked efficiently under pressure while ensuring accuracy when filling customer orders.
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Processed returns and exchanged defective merchandise quickly and accurately.
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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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Committed to delivering excellent customer service while working in a fast-paced environment.
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Focused on learning new skills and staying updated with industry changes.
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Participated in ongoing training to enhance own job skills and knowledge.
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• Provided efficient and courteous service to customers at all times.
• Met deadlines while maintaining high-quality deliverables. Managed and coordinated multiple projects while ensuring timely completion.
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Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
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Identified ways to improve efficiency in operations and implemented process changes.
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Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
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• Performed general maintenance and repair.
EDUCATION
GED: 06/2008
Robert E Lee - Montgomery Al
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