Customer Service Support

Malaysha Sanders

Las Vegas, NV • 702-***-**** • ********@*****.*** •

Professional Summary

Versatile and results-driven professional with over 2 years of experience in housekeeping, customer service, data analytics, member support, and team management. Skilled at delivering exceptional client experiences, improving operational efficiency, and leading teams to meet and exceed performance goals. Known for strong problem-solving skills, data-driven decision-making, and a customer-first mindset.

Core Skills

Housekeeping & Facilities Maintenance

Customer Service & Client Relations

Data Analysis & Reporting (Excel, Google Sheets, )

Team Leadership & Staff Management

Member Support & Conflict Resolution

Process Improvement & Workflow Optimization

Communication & Interpersonal Skills

CRM & Customer Support Platforms ([Zendesk, Salesforce, etc. if applicable])

Professional Experience

Housekeeping Associate

Stratosphere – Las Vegas, NV 03/2025 – 07/2025

- Performed thorough cleaning and sanitization of guest rooms and public areas, ensuring compliance with health and safety standards.

- Maintained high attention to detail, resulting in consistently positive guest feedback.

- Coordinated with front desk and maintenance teams to resolve guest concerns promptly.

Customer Support Specialist

First choice Pregnancy Center– Las Vegas, NV 04/2023– / 11/2024

- Provided timely and empathetic assistance to customers via phone, email, and live chat.

- Resolved inquiries and complaints, consistently meeting quality assurance targets.

- Updated customer accounts and maintained accurate records in CRM systems.

Data Analyst (Entry/Mid-Level)

VRI Research – Las Vegas, NV 08/2022 – 01/2023

- Collected, cleaned, and analyzed operational and customer data to identify trends and opportunities for improvement.

- Created weekly and monthly reports for management to guide decision-making.

- Automated data processes, reducing reporting time.

Team Manager / Supervisor

Terrible Herbst – Las Vegas, NV 04/2021 – 06/2022

- Led a team of 23 employees, providing training, coaching, and performance feedback.

- Developed schedules and delegated tasks to ensure smooth operations and optimal productivity.

- Implemented process changes that improved team efficiency and reduced errors by X%.

Member Support Representative

IntouchCX– Las Vegas, NV(remote) 02/2020 – 12/2020

- Assisted members with account management, billing issues, and service upgrades.

- Handled escalated concerns with professionalism, resulting in a X% increase in satisfaction scores.

- Collaborated with cross-functional teams to enhance the member experience.

Education

[High School Diploma] – [Chaparral High School], [2020]

Certifications

- Customer Service Excellence Certification

- Data Analytics Fundamentals (Google, Microsoft, or other)

- Leadership & Team Management Training

References

Available upon request.

Contact this candidate